Victra is a local Verizon Authorized Retailer in Incline Village, NV. The store offers a full range of wireless devices, accessories, and device protection. Reviews highlight amazing, patient, and kind staff who provide great customer service. The knowledgeable and dedicated consultants are described as super nice, supportive, and professional. They thoroughly answer questions and provide appreciated guidance, often solving problems quickly after customers have struggled elsewhere. Staff are noted for going far beyond expectations, helping with phone transfers, onboarding, and building the best plans to save money. Customers report never having had such a great experience at a Verizon store before and highly recommend this location.
I am a 66 year old. I entered the incline Verizon store upset because I wasn’t able to update my billing information. The customer service I received from Isaiah and Nadallin was second to none. I am leaving really happy and now on my way to have a beer! Cheers Verizon.
July 2025
Aaron was so nice and amazing and very patient with me and got my phone up and running! After an hour and a half on the phone with customer service that did not get me going. Thank you!
July 2025
Such patient, kind staff. I really appreciate the time they put into getting my phone transferred to another phone in spite of glitches I had. Never had such a great experience at a Verizon store before. Thank you! Keep up the great work!
