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November 2024 by Noel Rollins
It inly took 1.5 hours to return my cable box. But the best part of the wait was watching 1 of 2 representatives break down cardboard boxes for 30 minutes.
This is exactly why i don't have Spectrum mobile. Its a shit show..
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October 2024 by J P
Easy store to deal wit, just make an appointment online and you get right in, or better show up at opening at 10 am and go right in. I needed to update my modem and router to get the 400 Mbs speed and it was FREE! just bring in the old stuff and BOOM all done. JUst plug the stuff in and you re up and running. I'm happy with Spectrum ... well, except the price .... new customers get the deals, long time customers get the you know what!
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October 2024 by Greg Johnson
This store is this worst if your trying to return eqmt. There only interested in sales. Anyone bring back eqmt is treated like there not important and worst of all I'm disabled and to can't stand for long. After an hour of waiting had to leave discussed.stay away from here if you expect compassion for yourdisability
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October 2024 by nichole guthrie
Encountered two different people at this location in the same day everyone is very snarky and not friendly whatsoever. Why work in customer service if you don’t like people?
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October 2024 by suvani gautam
I wish I could give them negative star. Customer service at Topsy lane is horrible.The representative named Aerys is awful and doesn’t know how to talk to customers.
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September 2024 by Jamie Tobar
Friendly staff, short wait.
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August 2024 by Krystal Rose
They refused to cancel services, refused to let me speak with a supervisor, and they are still billing me after I returned their equipment a month ago. There's new service at the address and they are still billing me!
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August 2024 by janine grover
Much better than the 1st time I was there
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July 2024 by JWB “Joe”
Spectrum is simply a terrible company. Avoid at all costs (pun intended). I was a customer for a year, all in. "Promotion" expired, cost skyrocketed. Pulled the plug on TV. Customer service screwed it up, spent way too much time on the phone to sort it out. And then of course the internet cost doubled because there was no 'bundle'. On the waiting list for T-mobile/Verizon 5G home. In the meantime I have an antenna for local channels and thank god for youtube. Spectrum, take notice...
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July 2024 by Patches Boo
Refused to give me WiFi services in my rv park and said we HAD to have a Bulk Contract with the owner. Wouldnt it make sense to give us all individual plans? Wouldnt you make more money that way? Finally, I got HughesNet to work with us. Needless to say, we know who's getting my money...
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June 2024 by charles martin
Very helpful and accommodating.
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June 2024 by Chris Soriano
As a 12 year customer of Spectrum, I hate to have to make a complaint. But as I'm walking through Wal-Mart and a Spectrum promoter attempts to catch my attention, I'd only expect professionalism. If I'm walking through the store in a hurry, and I kindly decline any of your solicitation, I highly believe no one would appreciate the promoter to say, "sure you are" (when I tell them I'm in a hurry) as if you're disgusted cause you can't gain any attraction with your poor attitude. If you hate your job, find a new one so you don't treat the public like trash. I'd suggest filtering out the employees that aren't promoting your business in a professional fashion. Thanks.
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June 2024 by Leo Ojeda
Went in to cancel service and return equipment and my service wasn’t canceled and equipment didn’t show that it was returned until 6 months later
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June 2024 by Paul Bolotin
That was WAY WAY easier then expected. I made my appointment online and headed over to the Spectrum store and within 5 minutes of my appointment (early) they had me getting assistance. I don't understand why there are so many negative comments. I made a point to leave a comment that meant something.
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May 2024 by Curt Lyon
Slow but helpful assistance
