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January 2024
Place from hell. One customer per hour, no exaggeration. Victor the employee told me to get a job with them if I don't like the service or its absence.
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November 2023
Worst customer service I have ever experienced. Had to drive across the parking lot to the UPS store to ship my modem to them because they were unwilling to help inside of their brick and mortar location. No wonder their services are so over priced.
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November 2023
Took over 2 hours to turn in equipment. When I said "I was discontinuing internet svc" the spectrum employee cut me off midsentence. I assume they have so many customers, 1 dissatisfied one is not their problem.