O'Reilly Auto Parts store #4985 in Gretna, Nebraska, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and check engine light testing. The store also provides services like resurfacing brake rotors and drums, building custom hydraulic hoses, and a free Loaner Tool program for those missing tools, with a refundable deposit. The staff, particularly the assistant manager, has been praised for excellent customer service, being patient, professional, and going above and beyond to ensure customers get the right parts. Customers appreciated the staff's thorough explanations and assistance, including help with assembling wipers and confirming parts. However, some reviews noted inconsistent customer experiences, with a few mentioning that staff appeared unhelpful or uninterested, especially during less busy times. One customer highlighted the importance of friendly, attentive service, especially when dealing with car breakdowns, emphasizing that a positive attitude can make a significant difference. Overall, the store has the parts needed most of the time, with knowledgeable staff available to assist, though experiences can vary. With over 6,000 locations nationwide, O'Reilly Auto Parts remains a convenient choice for auto parts and services.
Excellent customer service. Third try is a charm, other stores couldn't figure out the issue. Store associate behind the counter was able to diagnose the size issue with screws in seconds. Was out of the store in minutes with the correct part. Greatly appreciated! Would recommend coming here first for your parts needs.
August 2025
Asst Mgr Kyle just provided the best customer service. He explained how he knew the battery was bad and he was right. The new one correct the vehicle issue. He was fun to work with as well!!
June 2025
Friday night visit by a non-local. Staff was super considerate and helpful!
