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“I would like to offer my sincere apologies to the proprietors of Ty’s and their service staff for my previous review-although I feel their service dept. has some work to do- my situation seemed to have been caught into a perfect storm. I received a phone call 1st thing this morning- to my pleasant surprise from an owner of Ty’s and I really feel they have the best for their customers at heart.I have been a loyal customer of Ty’s for years and will continue as long as I feel they are trying. The service business is tough- I know 1st hand but it can be done!”
“I needed a special type of connector plus a few other things. I was at their Elkhorn store late in the afternoon. The gentleman there was incredibly helpful and kind. He took care to understand what I needed and went out of his way to make sure that I really had the best solution to the problem. He also worked to make the materials as affordable as possible. I certainly won't shop anywhere else for electrical needs. Thank you!”
“I walked into our local Ace Hardware in Springfield, NE on Saturday with my five year old daughter looking to purchase a mini Green Egg for my husband for Fathers Day. He has the XL at home already and is obsessed with it. He had expressed interest in getting the mini one for quick cooks.An older gentleman was quick to assist me when I requested one in a box. He searched inventory and unfortunately could not locate one. While he was searching for me another older gentleman checked on me to make sure I was being help.After he shared with me he didn’t have one in a box but could order one for me, I explained I was last minute Fathers Day shopping so ordering one would not work. He offered to call Gretna Ace Hardware and to my relief they had one. I asked if they could hold it and I would go grab it. He immediately said, oh no we can go grab it for you. I explained I was in a time crunch and needed it no later than four - at this time it was close to noon. He said no problem at all.Then a younger gentleman took over and checked me out. To my surprise he said, can I get your address, I will personally deliver it before four. I explained it was a surprise so I couldn’t have him ring the doorbell. To my surprise again he said no worries I’ll call you when I’m close.The green egg arrived at two (well ahead of my super short window of time) and he graciously placed it in my garage and called ahead of time. They did all of this FREE OF CHARGE. I have never had such amazing customer service. A big box retailer would have made maybe put in a 10th of an effort.Ace Hardware in Springfield, NE keep up the great work. I have told so many people about my amazing experience and will continue to do so. You have no idea how grateful I am for your courtesy, kindness and amazing customer service.”
“Great selection of wood and tools. The wood is fair though the tools seem to be a at market price of all the box box retailers. The folks inside are all actual woodworkers and ready to lend a helpful ear or offer suggestions.”
“Employees at this ace hardware on 144th and center went above and beyond to help me today! Needed some help getting an old, rusted screw out of my car so I could replace my license plate. I went and asked if anyone could help me get the stuck screw out of my car, and one of the employees (didn’t catch his name) came out to help me. Stood out in the cold with me for 20 minutes and managed to get one of the screws out after bringing out tons of tools. When he couldn’t get the second, he pointed me to another place I could go to help get the other screw out. As a young woman whose dad passed away a few years ago, I didn’t have anyone else that could help me fix this issue. This employee’s kindness and generosity meant the world to me. I was brought to tears by his willingness to help someone in need during such a stressful time. I can’t say thank you enough!”
“Wonderful, helpful and friendly staff. No complaints whatsoever about the business.... Only prepare yourself ahead of time and expect things to be small town, local business kind of pricy!”
“I stopped by Ferguson Plumbing Supply to try to find a supply line for a 17 year old Kohler faucet. Everyone was helpful. They called around and determined it was discontinued. Drew, in particular, went above and beyond spending time with me and brainstorming ideas in the hope that I would not need to buy a whole new faucet just because a supply line leaked. I really appreciate Drew's knowledge and customer service.”
8:30 AM - 5 PM
13333 Lynam Dr, Omaha
Hardware Stores
6AM - 10PM
750 N 205th St, Elkhorn
Hardware Stores
“Menards is usually a fairly quick shopping experience. The 11% rebate is nice. And, there are so many things other than DIY stuff. This trip I got a large bag of wild bird seed, salted in the shell peanuts, and double stick tape. Lots of variety.”
6:30AM - 5PM
14047 Industrial Rd, Omaha
Hardware Stores
“Best 'all things' door hardware in Omaha with outstanding customer support and on site service technicians! Jay Grabow, the store manager, has several decades of experience in locksets, hinges, and bathroom hardware. He prides himself on guiding his customers to the best value and quality decisions for door design considerations in their home. Jay and his team help me select the right door hardware and hinges throughout our home and installed them expertly. Twelve years later, the 'most used door in the house' lockset fails. I contact Jay for a replacement and installation. He advises me that he will contact the manufacturer and ordered a free replacement lockset, I did not know I had a lifetime warranty. Next, I requested installation service call and Jay informed me that installation was very simple and that I could do the work myself. He saved me about $250 in purchasing a new door lockset and installation cost! I highly recommended shopping with Jay for all door hardware needs!”
6AM - 10PM
708 N 120th St, Omaha
Hardware Stores
“People here are generally pretty helpful and take you to the things you ask about, now if only they could read my mind so I don't have to come back 3 times for the things I keep forgetting lol. But overall it's pretty ok.”
“Located off of Industrial/L Street and 120th, parking was no issue today. Staff provided the help to find the right aisle for paint brushes and portable gas containers. Prices were very reasonable, and even though checkout took a while due to a distracted clerk who didn't see us at checkout 4, everything else was pretty good at this Home Depot.”
“Located off of Industrial/L Street and 120th, parking was no issue today. Staff provided the help to find the right aisle for paint brushes and portable gas containers. Prices were very reasonable, and even though checkout took a while due to a distracted clerk who didn't see us at checkout 4, everything else was pretty good at this Home Depot.”
6AM - 9PM
12710 L St, Omaha
Hardware Stores
“Located off of Industrial/L Street and 120th, parking was no issue today. Staff provided the help to find the right aisle for paint brushes and portable gas containers. Prices were very reasonable, and even though checkout took a while due to a distracted clerk who didn't see us at checkout 4, everything else was pretty good at this Home Depot.”
“Just wanted to send a thank you to Creighton who was working in the lumber/contractor area yesterday ( 2-24). It's not often you see the type of customer service Creighton provides these days. Even though my project was not the biggest I've undertaken, Creighton was very helpful in finding me exactly what I needed with concern for my budget. Great job.”
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“The store staff at the Gretna store does a great job answering questions. I had a UPS return, and they were able to help. The store also has a good selection of miscellaneous small parts to help complete most home projects.”