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“I received a replacement phone - to which they couldn't help me over the phone, so I stopped out at the store (1 1/2 hour drive) to simply have Austin help me swap out my sim card from my old phone to the new phone. If he wasn't able to help that, I would have been truly upset, as the help via the phone through at&t was not helpful and they would have had me scratching up the microphone on my replacement phone. Austin was hesitant as I know they probably are not able to help (with phones received via the online order), but was still so very helpful in the end. I mean it literally took 2 minutes. Thank you Austin Hamilton for your help.”
10AM - 7PM
2545 N Kansas Expy, Springfield
Mobile Phones
“So I have had difficulty moving my landline to a cellular line… It is a long, horrible story! But when I came to the Cricket location on Kansas Expressway in Springfield, Missouri, the store manager a man by the name of AJ was not only able to make sure what my problem was and get my problem resolved he was able to navigate multiple customers by himself until his second employee came in the building. The customer service here was impeccable.”
“Sarah was very nice and friendly very very helpful very professional went way beyond my expectation of a sales lady that wasn't trying to get me to spend more than I needed to and a very nice person overall..He even helped Troy wouldn't break my new phone as quickly and help me out obtaining a case and a screen protector protectorTHANKS”
10AM - 7PM
3530 W Sunshine St A, Springfield
Mobile Phones
“I called the S Campbell Springfield MO location prior to calling this one. The girl that was working was very impolite, seemed bothered to be answering my call, and when asked if they sell iPhones, her response to me was “well yeah, we’re a phone company…”. I then told her I’d call another location, which is when I called W Sunshine. Katie answered all of my questions and was so polite and thorough in her explanations. This will be the only Cricket location I use moving forward. Thank you, Katie!”
“Great Service! They went over and above to help us with a SIM card issue that I created. They care! Something that is I appreciate as a small business owner.We live in the country and really like their WiFi mini tower that is a cell phone line. Works great!”
“I went to At&t on lonepine service was not good they had my service all mess up and I had to come over to the store on Kansas and get everything figure out Micheal and his worker got everything figure out I was pleased with his service they went above and beyond”
10 AM - 8 PM
2601 North Kansas Expy Ste 104, Springfield
Mobile Phones
“We FINALLY have a solution for rural internet! (...or lack thereof.) The T-mobile 5G home internet package is both affordable and an effective solution for the DISMAL speeds, connectivity, and frankly, the customer service that Verizon had previously offered us. There are no wired options within a mile of our rural home, but the 5G setup we got here was a game changer. Thank you!”
“Great Company , Great Service , Great Prices and Even better Employees , they are always ready to help when I have an issue and always find a solution , My Only Complaint is there's way too many Apple Products in there so I hate going in just to have to turn down another apple product , I'd spend more money there if there was more android products and less pressure about Apple , ideally there would be no apple products but it's not an ideal world”
“Shout out to Corey at US Cellular on Kansas Exp in Springfield. Thank you for going above and beyond to figure out my billing problem and providing great customer service!”
“Nick and Deshaun did a great job working with us to meet our every need. Make sure you go see them to he next time you excellent service with your phone experience.”
“Due to a weird glitch transferring over to Verizon from Straight Talk I spent about Eight hours in this store spread over three visits, and every single time Nathan was fantastic to work with. Nice as hell, down to earth guy, and he helped me every step of the way. Top-notch service from this gentleman and I highly recommend him to anyone who has issues with their Verizon devices. There may be things he can’t do in the store, but he will damn well get the issue fixed via many phone calls to support. 10/10 would recommend.”
“Ella August 23rd 2023 I Went Into The Store And She Provided Over The Top Service. She Was Very Professional, Kind Hearted, Understanding And Had Solid Patience. She Knew Her Stuff Exceptionally Well Also. She Made Sure My Phone Was Set Up And Helped Make Sure I Had WiFi For My Bus Bus.”
“David was helpful. Knowledgeable, funny and efficient. Added a line and upgraded another. Very professional! Recommend David and Verizon. Much better than our previous carrier T something....”
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“The 2 young men at the Willard location were very helpful. I am 80 years old and needed help with my phone. They took care of every need with kindness and understanding. I will always go to them for any questions.”