Macy's at Rogue Valley Mall offers a first class selection of top fashion brands, housewares, and gifts in a clean store. However, customer experiences vary significantly. Some report excellent customer service, with employees providing pleasant, professional, and genuine help that makes a difficult shopping experience seem easy. These employees are noted for their excellent assistance and deserve recognition. Other experiences are lackluster and basic. The store can feel sparse with a tired selection of the same merchandise, and employees are few and far between. More seriously, some customers find the store untrustworthy, reporting problems with online order pickups where service was not consistent or fast, and issues with resolving past transactions. This has led to a sentiment that it is an untrustworthy department store.
Love the aesthetic of Macy's. Beautiful store and friendly staff.
February 2025
Nice place I forgot items I bought need to go get them I went to get the items that where paid for and forgot and they acted like it never happened so they kept the money and the two hats I paid for. This is a untrust worthy department store I would shop for my dog there.
December 2024
Went to pick up my online delivery yesterday and the lady infont of me got her items just fine in fast. As soon as I next the man wanted to ask me all these questions which I know he didn't ask her. Never had this problem before. I have more items to come hope I don't have to deal with him again.
