Best Buy is a large brand electronics store. The experience can vary significantly between locations and visits. Some customers find the store well-stocked and are able to locate what they need independently, though assistance is not always offered. Employee helpfulness is inconsistent; some are extremely nice and helpful, while others may have little knowledge about the equipment they are selling. Customer service skills are noted as not what they used to be. Shopping in-store, especially during holidays, can be a bit wild and requires extra buffer time. For certain items, customers must get added to a waiting list for help. Online orders can sometimes result in errors, requiring effort with customer service to resolve issues like incorrect multiple shipments and returns.
