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August 2023 by Marc Davis
Went in to get work boots. Never was asked if I needed any help. When I went to find some one there was no one but the cashiers and they were busy checking people out. First and last time I will come here.
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June 2023 by Jeff Kennedy
We went to PFI all the time and lived down in this area since '04. Since Cavender's have bought it out we've been there like two times. Some of the people still work there that previously worked at PFI. They are wonderful people we're glad they're still there. It looks like there's some new people at Cavender's. Don't know if they don't like their job but very rude. Also see they've got rid of some of their products and prices went a lot higher. In the tent sells were great they would help some of those people that couldn't afford the high price stuff . ¹Sorry Cavenders I guess I won't be shopping there no more.
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June 2023 by Jackie Keeney
Was there for Father's Day, alot of neat sales, great quality, bought clothes and boots
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April 2023 by Mike
This store is beautiful. I like how it was laid out and organized. I went in for a hat but didn't find what I was looking for. I did, however, find where I'm buying my work clothes from now on as they have a HUGE selection of clothes and boots.
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April 2023 by Show Me State Moto
Will never go back here. Bought my son a pair of boots and the girl at the counter acted like she checked the size but after getting them home and my son wore them couple days said they didn’t feel right and found that one was a different size. Called them and said bring them back no problem then after drive a hour back there they said no they wouldn’t exchange the wrong size boot. So beware they will still have another pair not sized right. Paid to much money for boots for this kind of poor customer service !
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March 2023 by Rebecca Carr
Good service and selection. Friend's from Willard mo. Work there. The manager has no tact. He accused me of washing thehoodies I had purchased said they smelled like smoke. All I wanted was to exchange for a larger size. They had not been out of the bag as he washed his filthy hands he needs some customer tact he has no none what so ever!!!
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March 2023 by Jason Clements
Saleman in store very helpful. In my purchase of a new pair of work boots
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March 2023 by Faith Davis
If you don't fit in, you def gonna get that vibe here. As I walked in wearing a Ric n Morty t shirt and busted up old boots. My sister in a FFDP hoodie and her old beat up work boots. She came to try on a new pair to find a correct size. Besides being asked 50 times if we needed help we were constantly stared at like we were planning to take the place down or something. She actually found the boots she wanted there, tried them on and found her size and triple bonus they were on sale for 30 bucks cheaper than where she had been looking online. So we grabbed them and headed out, again being escorted by an employee. So I couldn't have even looked at jeans if I wanted to cause it was really the immediate "hurry up n leave" vibe i felt. But, nice store. Everything you'd typically expect in a western wear store and boot outlet. But still, it was pretty ?.
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March 2023 by Jane Lake
I must say I was a customer of PFI for many many years. I sure miss Josh at Saddle City... They have some awfully young folks that don't seem to be very knowledgeable but they dress the part.. they do have one guy in the back that does leather repair and maybe cleans are Fits hats that seems real...
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February 2023 by tylershepherds
If you like western anything this is a must stop. We visit every year when in Springfield and always walk out with something. AMAZING STORE with a WIDE selection
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February 2023 by Anthony Pipkins
As a customer of bootdaddy and cavenders for the last several years it has always been a must go.This past December my family was on vacation in branson and decided to drive up so I could go to the store again and look for a new pair of boots. I was looking for a certain pair and asked one of the workers if they could assist and he said if I didn't see them they didn't have them.Ok that's fine, I kept looking around and then he said are you shopping for someone else and when I told him I was looking for myself he appeared shocked and walked away. Now mind you I was wearing sweats, hoodie, and tennis shoes on this day. After a bit I found a pair I was looking for when another guy came up with a cowboy hat on and a cane and was more than gracious to help even though he was helping another few people. He showed me the ones that were prints and the ones that were real. Heck he even talked to my daughter and helped her decide which boots she wanted.Low and behold he and the ladies at the checkout saved my shopping experience especially after the offhand remarks and nonchalantness of the first associate working with me. Definitely saved my review from being a one star. I have so many pairs of boots from pfi and will continue to shop here as most of the workers treat you amazing but the one person Definitely made it worse.Also thank you to the cashier who worked with my wife with the hoodies as they were out of the sizes we needed and she suggested buying them and exchanging when they got the others back in.I generally spend 300-700 when in the store and cannot wait for the next time in the area just will not ask the one guy for any more help.
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February 2023 by Jen Nichols
If I could do zero stars I would. I had a gift card from Christmas otherwise I would never have been there. I knew what I wanted and I knew where it was at. Apparently in their eyes that means your trying to do something shady or something I'm not really sure. And then the gift card wouldn't scan on their system so that took forever for them to figure out. Also the cashier didn't take off the security tags so I had to go back to the register 3 separate times for them to deactivate all of them. Overall horrible experience definitely not going back I'll just order my jeans from someone else.
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January 2023 by Adi Ferrell
We shopped till we dropped. My kids used their horse training money to buy 3 new American hats. Great selection and prices. They sponsored Missouri High School Rodeo so we stopped in to show our appreciation.
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January 2023 by Adam Wilson
Prices are outrageous. They used to give away a bottle of barbecue sauce for coming in but they don't even do that anymore. You can definitely find better prices elsewhere.
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December 2022 by Bill T
Ever wonder if anyone offers great retail customer service anymore? Wonder no longer. Yesterday, I shopped for a pair of boots here. I encountered no high pressure sales, just friendly, knowledgeable staff, determined to try to help. I not only walked out with a pair of boots that I was completely satisfied with, I KNOW I will be back. Thanks Stephen, you and the rest of your team rock!
