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“So far it has be a very good experience. I like the professionalism and ability to provide answers to questions at a short notice. QuickBooks knowledgeable also.”
8:30AM - 5:30PM
1015 Grupp Rd, St. Louis
Post Offices
“There are other post offices closer to my home, but I choose to drive a little further to use the Des Peres facility. The staff there have been much more personable and helpful than other post offices. As others have shared, Dottie rocks passport renewals! She carefully reviewed our applications today, stapled our checks to the appropriate spot on the form, and told me when and how to check on the progress of our renewal. Thank you Dottie!”
“I walked in not knowing what I needed and I walked out understanding what I did and that it will be taken care of. The person who helped me nice, courteous, and patient.”
“Whoever Crystal is, she went above and beyond to help locate a package, I assumed was scattered across the cosmos. Within fifteen minutes, it was here. ? Even if it wasn’t, her kindness made my day.”
11AM - 6PM
375A S County Center Way, St. Louis
Post Offices
“I highly recommend the South County post office location in the Mall. I needed to get my 2.5 year old a passport. My little is very active and was running around. The postal agent was sooo accommodating and patient. She took the time to make sure we had everything filled out. I am so thankful for her patience even if she helped bribe him with candy for a passport photo. Her service was wonderful and I will continue to go back to see her. She made the process painless! Thank you USPS!”
“This is a review for mail carrier Eric Ramirez. Eric took over for our regular mail carrier who went on maternity leave. We had a problem receiving some mail and he went out of his way to find out what the problem was even after working many hours. He's a valued employee and his positive attitude and friendliness was a pleasure and a rare commodity today.”
“I recieved exceptional customer service from the representative Ranisha and the male manager on duty. Ranisha immediately greeted with a smile and helped me solve my package issue with a positive attitude. She was professional and knowledgeable. I will be returning to this location for all my postal needs. Thank you guys again for saving the day!”
“These folks have been extremely helpful on several occasions when I needed to track down an international package. They have contacted sorting facilities, checked personally with mail carriers, and actually called me back when they said they would. People here have really gone out on a limb for me, which I never expected.”
“Jennifer is absolutely the best customer service personnel I've come in contact with! She's polite, knowledgeable, and friendly! The reason I use this usps location!!”
“My boyfriend and I came in today to get passports and the woman who helped us was friendly, and so helpful. We ended up having a great time and that was pretty unexpected!”
“Came here because package had not arrived when it was expected to arrive. Had called the general USPS customer service line and didn’t quite get the answers I needed with their automated service. Came here and everything was taken care of for me!
No line when I arrived. Friendly staff who communicated clearly. Grateful for my helper who quickly listened to, then acted on my concerns. Professional, effective, respectful and personal too! She tracked down the package and brought it to me before it got out on the truck for delivery today. Now I have my long anticipated package!! Thank you!”
“Stopping by the post office in Clayton wasn't busy during my visit around noon on a Thursday. It’s a quick spot to get stamps, and the staff was super friendly. My only complaint is that the automatic door in the front wasn’t labeled.”
9:30AM - 5:30PM
7450 Natural Bridge Rd, St. Louis
Post Offices
“I have recieved courteous & professional service from postal clerks, and on the other hand recieved service from rude, unprofessional clerks. This is the location assigned to my residence. So I enter with a smile my on my face, picing up and discarding tickets & receipts from previous customers. We must be the change we want to see...”
“Not busy at all at 5:30pm on a Friday. The gentleman who helped me was great - he helped me with my money order and checked my passport application before I mailed it in.”
“I want to give a positive to this facility. I was expecting a delivery of an important item yesterday for my business. Tracking said my mailbox was unaccessible (even though I had received mail yesterday and today.) I went to the post office to inquire about it. The supervisor called me and said it may have been mis-delivered.. At 8:30 PM, my mail person (who I believe is new) showed up at my home with my item. I greatly appreciate the fact that my mail person would come back with my item on a Friday night at 8:30 PM. I understand they are changing things up here and mistakes happen, but this location and its personnel went out of their way to get my item to me. It's great to see people who still care. Thank you Shrewsbury USPS. You all are appreciated.”
“Postal clerk greeted & acknowledged everyone who walked in. Wait was short, and from my observation there seems to be a good rapport between the usual customers and clerk.”
“Had to ship a return item. It was quick and effortless. My only qualm was that I needed to tape the return label to the box and was informed that I needed to purchase my own tape.”
“This post office is right next to my work, so I frequently go there. The woman that works this small post office is incredible and provides exceptional customer service.”
“G this is the worst post office I my area I’m about to share multiple experiences postmaster general needs to do something about this one get some new staff and a new postmaster in there. There staff absolutely hate their lives! Went in today 2/3/2024 tried to send certified mail to get a receipt with no postage necessary and federal law retaining to no postage on my letter envelope. Lady didn’t even look at it put the label over and tries to charge me which is a felony according to the law. Another incident I was in there mailing some stuff and I decided to take a picture of my envelope and the public lounge and one of the ladies who hate her life said I couldn’t film or take pictures inside public areas so I proceeded to film according to my first amendment They proceeded to call the police on me for the police to completely ignore me to go in and educate the postmaster of the posted rules on the wall! you guys are meant to uphold the constitution as an officer and a servant of we the people I only put five stars so my post actually gets seen because there’s so many bad reviews at this location! And absolutely please do not go to this office for your passport they’re way better places That know how to handle special American passports A.k.a. American non citizen US National passports they have no clue on the constitution and And how to actually run this post office!”
“This is my local post office. They are always friendly and helpful. Yesterday my wife applied for a new passport and they went above and beyond to help her get through all the paperwork.”
“I have never had any issues at this post office I live in Florissant but will make the drive to this location. Clerks always speak and are knowledgable and service is in and out on week days”
“I was at USPS for my New Passport Application. Victoria from USPS was very helpful. She ensured and checked that I had all the required documents. She made the process very easy. Unfortunately the Passport Photo service was not working.”
“We had made appts for new passports, the appt didnt show up on USPS appt schedule! They were still able to get us in and out promptly with our passport info completed!”
“Great customer service!I have no idea why this place got rated so bad. But I went there to ship my stuff, and the employees were so nice to me. Nothing rude or unprofessional here.”
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“Not sure why there’s so many bad reviews. I just went to send off my taxes for the first time and the people working were both very nice and patient. I think if you have some sort of complex you might not know or like how things are run but they are efficient and nice people! The post office is so important to our society so please be nice and polite to the workers and you’ll be treated the same.”