The Verizon store in Lees Summit offers a wide range of mobile, 5G home internet, and business services. Customers can visit the store or conveniently place orders online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff at this location are highly praised for their friendly, professional, and helpful service. Several reviews highlight staff members going above and beyond to assist with various needs, including phone replacements, complicated billing issues, and technical support. Customers appreciate the patience and dedication of employees, especially when handling complex or challenging situations. Many mention positive experiences with employees who provided excellent customer service and made the process smooth and reassuring. Overall, the store is recognized for its attentive staff, efficient service, and commitment to customer satisfaction, making it a dependable choice for Verizon needs in the Lees Summit area.
Not enough staff... The staff try their hardest. However, they unfortunately are not well educated on options to help with issues. More just trying to sell phones and whatnot.It's a great spot if you are in need of basic service, though. I wouldn't totally rule it out!
November 2023
Angel help me this AM, when I was reeeally in a spot. I'm a touring musician, and am in a different city every night, and knowing I was leaving town at noon, she pulled all the stops to try to help me get a new phone on a manufacture defect, before I left town. THANKS AGAIN FOR ALL YOUR HELP!
August 2023
I had a small issue that was taken care of quickly. Thank you
