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“My experience with Mercantile has been exceptional! Tonya at 5th & Maine was the absolute best! Her great customer service and knowledge were very helpful! I highly recommend Mercantile Bank for any future needs!”
“Moving out of state has made me realize how wonderful the staff and especially Mike Smith and Amy Goehl have always made any thing we need run smoothly and easily. I am going to miss Homebank immensely.”
“I went here for the first time ever today to open a checking account, and the woman, Kirsten, who assisted me in that process was absolutely wonderful! she was extremely helpful as she answered all of the questions I had, and was so very nice as well. This experience with her gave me a great first impression with the bank!”
“All in all this bank is an ok bank. Some of the loan officers were good & some weren't. I wished the bank had hearts. My parents got loans with a hand shake. I even got one over the phone. Now everything is centered around that all precious credit score. What happened to the good ole hand shake?”
“I appreciated meeting Dailynn Miller today as she helped me open a new checking account. Very friendly and great customer service. She was fast and caring for what I needed ! Keep up the great work Dailynn as I moved to Springfield in April and I like banking here in Springfield IL”
“I have always had wonderful service with everyone who works at SSB. They help as much as they can by phone & have even called me personallywhen something didn't look right with my account.”
“All staff are very friendly. Any questions i have they are very quick to anwser them, if they personally dont know they ask someone who does have the anwsers im seeking. I love that they know me by name when they see me come to the bank. They are a great bunch of people.”
“I'm serious when I say they care. Every time I've needed help they have been there for me. I am so grateful to this bank for their customer service! Ashley is superb and goes above and beyond for her clients to make their loan the best situation for you to fit your needs. I am so thankful to have them in our community!”
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“I've been banking with them for 15+ years. Each location that I've been to has a wonderful group of associates. This particular branch helped me with a trust fund, following a loved one's passing. They were compassionate, understanding, and very helpful!”