Quick Lane at Gary Crossley Ford is a service center that provides maintenance, including oil changes and tire services, performed by factory-trained experts. They service all makes and models, often using quality parts and name-brand tires. Customers report a great atmosphere with great people all around. Many experiences are positive, with service described as quick, courteous, and easy, often completed faster than the estimated time, such as in less than an hour for an oil change. Some customers highlight that staff went above and beyond, providing great service at a great price without selling unnecessary items. However, there are mixed reviews regarding wait times, with some noting long waits even with appointments in the past. A significant point of criticism involves pricing, where customers were quoted one price over the phone but charged a different, higher price at checkout, including issues with coupon details not covering labor. While many are very pleased and have little complaint, others find the pricing inconsistency frustrating enough to choose competitors.
The service was great! Got in before my appointment time, and the items I needed done were completed quickly and too standard.
February 2024
My tires were low on air pressure. My husband attempted to air them up but in the cold only ended up removing air. One was down to 18 lbs. Quick lane filled up all tires to the required pressure and did it quickly and at no charge. Great experience- thanks!!
November 2023
The staff at Quick Lane are amazing. We cannot thank them enough.
