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January 2024 by Anne Buesing
The store seems understaffed and messy.
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January 2024 by Leah Jennings
It's so unorganized and depending on when you go in felt very unclean.
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January 2024 by santiago zal
My mom always spend. Hours on Ross ?
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January 2024 by Maggie Ramirez
This Ross is so messy! It had only been open a couple of hours before I went & it was a disaster! Would not recommend to anyone!!!
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December 2023 by Gage Guilliams
Quite the epitome of messy and understaffed. Items litter the floor, making traversing the store quite a difficulty. Checkout always is unnecessarily long because there's always only one cashier ever. They're hiring associates at 14/hr, which explains some of it. Honestly I just go next door to Marshalls.
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December 2023 by test transfer
The reviews are mostly right but I do blame the customers! I've seen kids come in throwing things and their parents are saying nothing. In fact I their parents pick up items and instead of putting back they just throw them down. There's no way a few workers can keep up with the mess that customers andtheir children are doing in that store.
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December 2023 by Ali Sherman
Keep trying to give this store a chance and every time they unfortunately meet the expectation of being the worst, most disorganized, trash can of a store. Goodwill is more put together than this Ross. Makes me feel like I am digging thru a dirty teenager's room instead of shopping at a store. Do better.
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November 2023 by Ren Reed
I love Ross for its pricing and fantastic finds. This location is always in chaos. Things are in the wrong area, stuff on the floor. A lot of broken items. I once saw scented oil all over the throw pillow section. With that being said I'm a trash goblin that is fine with the mess and obstacles as long as I find my deals.
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November 2023 by Amie Whetstone
This place is a disaster. It looks like a tornado came through it. I was there on Thursday and it was spotless. So all you customers out there, show a little respect and manners and put stuff back where you got them instead of throwing it all over the floor and on top of the racks. I’d hate to see what you all’s homes look like!!
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August 2023 by Cindy Rowe
Alot of great buys for less than some of the other retailers. Friendly, helpful staff members. The other customers were nice, and polite. It does make a difference who your clients/customers are and how they treat your staff and their fellow shoppers.
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August 2023 by J. C.
Sad to say everytime I come into town and visit this store in Independence, Mo. it gets worse and worse. I dont think the blame can totally be on the store either. The customers are the cause of the way it looks.I feel like I am walking into a Goodwill Store when shopping there.But I will say they have some good deals on clothes iF you can ever sort through the mess.
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August 2023 by Jim C
Sad to say everytime I come into town and visit this store in Independence, Mo. it gets worse and worse. I dont think the blame can totally be on the store either. The customers are the cause of the way it looks.I feel like I am walking into a Goodwill Store when shopping there.But I will say they have some good deals on clothes iF you can ever sort through the mess.
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July 2023 by Omega Evans
Every time I come here, it's always extremely messy. These photos are just from the main aisle. Doesn't show the truth on how bad it really was yesterday. The manager is not doing their job. I only know this because this store is the worst Ross I have been to in Missouri. If I could give zero stars I would!
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July 2023 by Jake Smith
My car got a catalytic converter stolen in the parking lot yesterday at 3:00 Im the afternoon not only is the store ran down and no selection the area is definitely ran down as well if you want to worry about getting robbed this would definitely be the place to shop
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June 2023 by skyrover100
I went in Ross yesterday to get a travel bag. They had a huge selection as a man was bringing more out. Another lady came over with a kids bag and told him it stayed there and she started an argument with him in front of us and is being terrible and I quote in front of me she says I'll write you up of you move it so hateful. Regardless of who's right that was something I feel needed done in a office in private. That man was so embarrassed and kept looking our way. It was very unprofessional. If you treat employees like that you can't have my money. Ross get your employees trained in management!!!
