Hawthorn Bank is known for its friendly and helpful staff, providing a personal touch that many customers appreciate. Longtime clients highlight the excellent customer service they receive, especially from staff members like Mallory and Kellie, who are described as pleasant, helpful, and friendly. Customers value the small, local branches where everyone knows their name and they experience quick, simple transactions. Many have been banking with Hawthorn for years, with some for over a decade, and they often mention positive experiences such as assistance with ATM issues and opening new accounts. The bank is praised for its trustworthiness, lack of surprise charges, and overall good service. While some wish the bank would lower loan requirements, most reviews reflect a strong loyalty and satisfaction with Hawthorn Bank’s commitment to its customers. Overall, it is seen as a small, personal bank that offers excellent customer service and a welcoming environment.
I've been with Hawthorne for a little while now, never had a bank with such helpful people!! Thanks for showing me a bank that REALLY is different!! 😎🇺🇸
June 2024
They make you feel like home. 🚨 Me everytime of suspicions. Not too many branches 👀
March 2024
Was in the bank the other day and dealt with a young lady named Mallory who was very very helpful pleasant and nice. Unfortunately you don't see much of this anymore so it's very refreshing when you do.
