Dillard's at Independence Center in Missouri is a well-stocked and clean store that offers a wide selection of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home items. The store features products from popular brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, providing both national and exclusive options for shoppers. Customers frequently praise the store for its friendly and professional customer service. Staff members, including those in the men's and ladies' departments, are described as helpful, kind, and attentive. For example, employees like Howard and Mrs. Minnie are recognized for their personal care and professionalism, especially when assisting elderly customers. The fragrance department also receives high praise for its team members who are friendly, willing to sample products, and offer valuable advice. Shoppers appreciate the clean, well-maintained environment and the helpful assistance from sales associates, which makes shopping a pleasant experience. Many recommend the store for its great customer service and wide variety of quality merchandise, making Dillard's a trusted place to shop for fashion and more in the Independence area.
Was going in to purchase a suit. Gentleman by the name of Mark helped me throughout the entire process. If you need clothes tailored there a nice lady next to the mall that will usually her your stuff done within the date you need it within reason.
March 2025
It is so nice to have such a great store to be able to shop in that's well stocked and so clean and neatly maintained.
February 2025
I love Independence Dillard's the customer service is GREAT! Howard in the downstairs mens department is excellent and unmatched by his professionalism. Mrs Minnie inside of the ladies department upstairs always treats my 84 year old mom with such personal care.THANK YOU guys Edgar and my mom Ms Ollie.
