Metro by T-Mobile receives consistent praise for its excellent and caring customer service. Staff members are described as helpful, professional, and knowledgeable, taking time to thoroughly explain services and resolve issues quickly. Employees ensure everything is working before customers leave the store and understand the stress of situations like replacing a phone. The reviews highlight a very good experience where customers feel well-treated, sometimes even receiving promotional items like a free tablet. The overall impression is of a dedicated and effective team that provides great service.
Great experience I had today at Metro PCS store on Hwy 67 in Florissant MO. Lady that works there by the name Rose was so patient so kind and willing to help with getting my Mom's phone activated with her phone service. If anyone needs help with there phone this is the store to come to. Thank you Rose for all your helpand... read full comment
October 2025
I went there to transfer my phone data and AJ and Roy were extremely helpful! It was quick and efficient and they were humorous as well. I'll definitely be coming back here!
September 2025
Nick is the reason I come here everyday. And example of customer service
