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December 2023 by Rob Gipson
At a time when exceptional customer service seems to be a thing of the past, this is not the case for this particular Spectrum store. I went in with my sister to try and figure out the best plan for our 85 year old dad. Jessica went out of her way to make sure we got the best plan for him and also at the best price. She was patient in explaining the many options that are available. We ended up getting a plan that is perfect for him. Jessica is a great asset to the Spectrum team!!
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December 2023 by Casie Mcgill
Absolutely the worst customer experience I've encountered locally.Location is nice and clean. Very warm, welcoming environment, at first glance. Don't let that fool ya.I believe they "make up the rules as they go" .. but, to their own advantages.Within my 3 experiences, I have been told completely apposing instructions, ultimately failing to complete my prePAID, new cell service in-store .. Again, as instructed and supervisor advisedAs my 3 experiences have gone, the only thing I find consistent is their lack of consistency. ..With one exception, I can confidently expect a SUDDEN shift in demeanor once they learn ...I'm all set with my personally owned and unlocked device ....SIM in hand... plan all set up.I just require their aide in activating that SIM, or provide me with another . as their policy implies.It's outright uncomfortable interacting with their sudden newfound lack of friendliness, and absolute unwillingness to assist once they realize they are not making "the sale" and or initiating a new service.(ie. bringing own compatible devices with a SIM in hand, mailed via online support).What happened to that welcoming smile and eager attentiveness? Gone so fast..?3 of the 3 times I've visited the Cape Girardeau location, I've walked out completely exhausted and frustrated...never getting the simple (phone activation) service I came to accomplish, done.Once, they even told me my 'compatible phone' was not compatible, and I needed to purchase another to avoid losing my number.Online/phone support is typically good. Realizing again, in-store support is unqualified and/or unwilling to fulfill advertised promises, I immediately.. (from experience) reach out to an elevated supervisor in hopes for resolve.Each time their response is genuinely apologetic, often speechless, and even "appalled."Thankfully they have, without my asking, immediately credited my account with a courtesy fund for the "unacceptable troubles". ...3 SEPARATE TIMES.Unfortunately, due to personal time constraints and our unwillingness to lose established cell number, Spectrums helpful and friendly online support was unable to resolve this ongoing issue that can only be done in store.May be next month.. .. ?
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November 2023 by PAM GLASTETTER
Precious,the sweet girl that helped me alot with changing to mobile and stronger internet!! I had a great experience and my internet is so much faster,thank you to Precious at the Cape Girardeau store!!!
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November 2023 by Jenn Bartlett
Awesome staff. Very smart
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November 2023 by Susan
I was dropping off equipment that didn't work and discovered that the items in my possession weren't even issued to me under my name or account number. Who knows if someone else had equipment that was in my name. I asked, but I was told no. Hopefully they straightened everything out appropriately.
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August 2023 by Jack Hume
If I could give 0 starts I would. I’ve had spectrum for 2 1/2 weeks and already had three outages. I’d get a different provider but spectrum is the only one in my area.
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July 2023 by Ann Chamberlain
Internet/wifi has been messing up for 2 weeks. I called, went to the store on Siemers Drive to replace router, (free of charge) still kept messing up, called again and they sent a tech guy. They could see my internet was going out over and over so they replaced the wiring. So far so good! Fingers crossed! Tommy was my tech he did a great job, hope I don’t have to call back!
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April 2023 by Bob Hinkebein
Doctors and the rest of the staff that works there are very professional and helpful to your needs and I recommend it ?
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April 2023 by Carla Norfleet
Literally waited 45 minutes in line to get equipment. Once I finally got to the register it only took maybe 10 minutes. They definitely need more people at the registers.
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March 2023 by Todd Priest
They were very quick and helpful.
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March 2023 by Rhonda Wilson
I give the Spectrum store here in cape Girardeau a solid 9 out of 10. Never a lengthy wait, never a rude employee and always leave satisfied with customer service. On the other hand, the online reps are shady and dishonest . On 2 separate ocassions i spoke with an online rep about a promotion they were running. Turning down offer both times. Only to be enrolled and charged both times. spectrum did make it right by me but It was still an inconveniece and very aggravating.
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January 2023 by Trevor Cody
The robot they use for customer service is impossible. You can’t get ahold of anybody that works for this company. That being said they do provide quality internet 60% of the time so I’ll give them a star.
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November 2022 by Tom Miller
Overall the Internet service is good but very pricey. They are are a hit and miss with some customers? I have no issues with their services but they keep raising their prices each year making them the highest price internet service in my area thus not cost effective. They play games with their package deals hidden fees so I don't trust them.
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July 2022 by Jim Noack
I'll review the installation, then the service on another review. John was our technician and was awesome. He was very nice and polite. He notified us that he was on the way at 3 and arrived around 3:30. They had told us on the phone he would be here between 3 and 4, so he was on time. It took about 2 hours to hook up 3 TVS with charter boxes and the WiFi. It was a great experience and very exciting to finally get wifi and cable TV. The billing side of it, which I'll review separately was a straight up nightmare. The installation process was very nice and I have no complaints what so ever, and John was totally awesome. Thanks John.
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October 2021 by Derek Holland
A friend and I both went into the store both needing assistance. She had to return an old modem and wanted them to change the address on her mobile account since she moved. They stated they were unable to view the mobile accounts yet they found that the address hasn’t been updated then proceeded to tell her that she would have to call 611 to get her address changed. Then he stated that her old address was still active so he deactivated it; however, he deactivated her current account only causing more problems. I asked about moving my services for an upcoming move and yet again they couldn’t assist what so ever and I was told I would have to call the number. Why are they even employed if that’s all they can tell customers is they will have to call to get anything done. Poor customer service and unfriendly attitudes.
