Credit Unions in Arnold, MO

“It's always a pleasure doing business at century. Pam, the lady in Financing. She was a great-great help to me. Very pleasant to talk to listen to and work with awesome lady.”

“I receive excellent service from this branch. Thank you for all you do. But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol”

“I HAD RATED AS A 1 STAR ⭐️?... NOW 5 STARS... thanks Shane for the quick response. ⭐️⭐️⭐️⭐️⭐️ I had an issue which you can see below.After this poor review i was contacted by a representative Shane. He asked about my issue and about the unfortunate issue I encountered with my poor customer service during my initial phone conversation. He said he would look into this issue but please allow time for him to research. I was so appreciative of his service and level of concern. That IS customer service. He called me back less than 24 hours later. Shane found that i had indeed paid off my loan and somewhere it had just stopped being processed. Shane said he moved it through the system quickly. My county clerk should have received notification today and they are also mailing me a copy of the paid off loan. Not everything always works smoothly but customer service should always be first and foremost. Thank you Shane and Arsenal Credit Union for using this as an example for training. I look forward to receiving my updated documents next week.Had a home equity loan. Paid it off 2 months ago. Still have not processed it to clear it. I called and all I got was that she will send an email to remind them. What kind of service is that?”

“I will only bank at first community even though they lock my account a lot and I have to call it's because they are protesting my money . Prime example someone tried using 381 bucks of my son's disability money on instacart well first community stopped the charge because it wasn't me. I'm glad my money is actually safe here because I don't have much and need the money to feed and take care of my son”

“I don't really understand why there are such bad reviews with this branch. I refinanced two loans with them and it was a fast and easy process. Sounds like customer service is an issue with this branch, but I have been dealing with Melissa and she's great! I encourage everyone to speak with Melissa for their needs. She is a rockstar and I will recommend everyone to her!”