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October 2023 by David P.
There is no way they have over a one-star, Toyota dealers are bad, and Carlock is the worst of the bad.
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October 2023 by Reagan Shaw
My husband and I waited 5 hours to have a simple tire rotation done to his truck. There was NO communication or updates from the service advisor unless we went to the desk to ask. Once the service advisor finally said “I’ll bring your truck around,” we continued to sit for over another hour waiting for it to be done. We then asked what was going on and he stated that the tire that had too very small holes was made into a bigger hole by the tech, and they were trying to fix the hole. Service here is so slow and there is little to no communication with our service advisor Trey. However I saw a couple other service advisors who were definitely doing a fantastic job. Will not be going back here for a long while, if ever!
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October 2023 by Clyde Chapman
Great staff, everyone is friendly
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August 2023 by Hasan A.
DO NOT EVEN CONTACT THIS DEALER. The entire staff is bunch of scammers. They took my $500 deposit and refused to refund it to me. I placed a deposit of $500 on Aug 13th and the salesperson Maurice Dancy said that the Prius would get arrived on Aug 25th then he called saying the car is delayed. He called me on Sept 1st saying the car is here. So I asked for some pictures then he said not until I sign the contract. So I got scared because usually salesmen send pictures of cars. Anyway I contacted his boss Wade Griggs, and he refused to refund me the deposit. I reached out his manager which is a thieve named Xavier, he refused as well and hang up phone on me. I'm pretty sure there's a damage to the car that's why they refusing to send pictures. STAY AWAY.
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June 2023 by Amir M M.
Would of have 0 stars if I could they sent me the wrong emblem 3 times in a row. Then they told me to send all the emblems back so they could fix the problem so I did after they got it they told me they don't know what the problem is and that since I sent the emblem back in a different box that they can only partially refund me so I wasted my time energy and got back less then what I put in this place is terrible don't go
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June 2023 by William Hannon
Better make sure all your parts are still on your car after a oil change. When I heard of my nieces 2022 camry missing certain parts from her vehicle I checked and I had same parts missing. From what I witnessed personally they have people changing oil and rotating tires that could careless and on their phones while working on customers vehicles. They won't change the oil or rotate anymore tires from me after I seen how some of their employees done. Some were working hard and focused and two could careless just there for a paycheck.
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May 2023 by C J
I drove 45 miles to get excellent service from this dealership and it was well worth the drive! Everyone was friendly and upbeat, yet very professional. They even had a hostess that offered snacks while I waited for my car to get serviced. I came one day for some minor repairs to be done, and returned the next day to get brakes and brake fluid flush. I could’ve gone elsewhere but I returned because of the top notch service I received. Do yourself a favor and get your car serviced here!Billy Wiggs was amazing! Great personality…customer service with a smile!Services: General repairs & maintenance
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May 2023 by John-Miller L.
Brought my truck in for service and this is honestly the worst experience I have had with getting a truck serviced. Had an appointment at 11 and took 2 hours before my truck got touched for an oil change when they weren't busy. This place is an absolute joke and I will not be back.
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April 2023 by Karen Hill
Everyone was very friendly and polite!They changed the oil and rotated the tires and alerted me to problems they see. Lyric P. has a great personality and very good at his job! Thanks everyone! Great teamwork!
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April 2023 by Jose “Crucifox” Melendez
Was rude to my sister and refuse to listen on what car we wanted.
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April 2023 by Christen C.
I took my 2012 Toyota Tundra on 3/21/23 because the service engine soon and traction control lights were on. They gave me a list of things that needed to be fixed, with the most important being the secondary air injection kit being replaced They quoted me $2540.74. I didn't get it done that day. I was talking to my fil about it and he took it up there yesterday (4/10). They told him the same thing, but quoted him $3108.35. Well they happen to call my husband today, (may or may not have been because of the service needed, they didn't leave a message) so I called them to find out why they called. I asked about the price difference, and he put me on hold and gave me another quote for $25xx.xx. not sure why the prices are varying, but because of this they will never work on any vehicles I have.
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February 2023 by J M
They tell you one hour but then takes three hours. Higher part prices than any other TOYOTA dealer. Two stars because manager is a gentleman.
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December 2022 by Joe Seph
They tell you one hour but then takes three hours. Higher part prices than any other TOYOTA dealer. Two stars because manager is a gentleman.
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December 2022 by GUY OTIS
Excellent service very helpful exceptional staff and bought two cars from here and get all my service done here
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September 2022 by Frances wright
The first time I been it was good.
