Kroger is a popular grocery store that offers a wide selection of quality food and household products from well-known brands. Customers appreciate the availability of fresh produce, meats, seafood, dairy, and home goods, making it a convenient one-stop shop for many needs. However, some reviews highlight issues that affect the shopping experience. Several customers mention problems with checkout lines, noting that there are only a few registers for cash payments and a lack of clear separation between cash and card lines, which leads to confusion and long waits. Improvements in this area, such as more cash registers or better line management, are suggested. The store is also reported to be uncomfortably warm at times, with customers and staff feeling too hot, which makes shopping less enjoyable. Additionally, some express dissatisfaction with the restroom facilities, describing them as consistently smelling bad and having broken fixtures, which raises concerns about hygiene and overall store maintenance. Other feedback points to a need for more staff, especially cashiers and baggers, to better serve customers and assist the elderly. Some shelves are found to be empty, and shopping carts are not always available inside, which can complicate shopping. Despite these issues, many still find Kroger to be a well-stocked and convenient store that provides essential items in a clean environment, but improvements in customer service, store comfort, and maintenance could enhance the overall experience.
