-
July 2024 by Mary Boller
I recently got a new iPhone at this location, and I had an absolutely amazing experience! Huy was professional, very knowledgeable, and helpful but also personable and kind. Jason was great, as well. The whole team seems like they genuinely enjoy their jobs and are great at what they do, which makes the customer service top notch. I will definitely be coming back to this location and I would recommend the same to anyone!
-
June 2024 by Mandy Nelson
I have been a Verizon customer since 2004. I have been to a lot of Verizon stores. This was hands down the best experience to date. Not only did the transaction go smoothly, I felt that the customer service representative had the utmost patience for me too (even though it was close to closing time). I felt all my (many) options were explained to me (probably over and over again), and everything was explained so that I could understand. I also had to come back about three weeks later, and I was impressed that I remembered my name. Thanks for going above and beyond.
I have been a Verizon customer since 2004. I have been to many Verizon stores. This was the best experience to date. Not only did the transaction go smoothly, but I felt like the customer service representative was also very patient with me (even though it was close to closing time). I felt like all my options were explained to me and everything was explained to me so I could understand. I also had to return about three weeks later and I was impressed that he remembered my name. Thank you for going above and beyond.
-
May 2024 by Sami Scrabeck
Got my new phone! They helped me with changing settings so I could pick up!
-
February 2024 by Sharon Thuecks
Very professional and helpful.
-
February 2024 by joseph florez
I have been extremely satisfied as a customer of Verizon Wireless for over 25 years. The customer service, devices, and service plans have kept me loyal. On Thursday 1/18/24 I went into the West St. Paul Verizon Wireless store on Robert Street to buy a new screen protector. The wait time was 10 mins. and I was assisted by Jason, the store manager. He was great! Helpful, friendly, and efficient. Thanks Verizon!
-
February 2024 by Michelle
I want to shout out Tom and store manager, Jason for helping me today. I made an appointment online to get my tempered glass on my new cell phone and to have them help me install the sim card. I was originally told by Verizon online that I wouldn't be charged for phone set up, but that was apparently wrong, so I stayed in the store and set it up myself. Anyways, Jason and Tom went out of their way to help me, and educate me on products and plans. I was the only customer in the store at the time, so there was ample help. This store is better than the Verizon stores in other cities, like Woodbury. Highly recommend a visit.
-
January 2024 by Tony Yekaldo
Helpful fast service
-
December 2023 by Kyle Wesely
Very helpful and friendly group of employees who have clearly been taught to think creatively and on their feet. Top notch service.
-
November 2023 by Lali Shupare
Were lucky we ran into Thomas here - he was helpful getting all of our accounts posted over from different carriers and the crazy number of places we needed to get several account numbers from. We're saving money here, and Thomas was especially courteous to my friend with special needs. Thanks for making it easy!
-
November 2023 by Rachelle Bigler
Dee was amazing with my parents, who needed someone very patient and kind to help them with their cell phone purchases. She went above and beyond, and her service and sense of humor was sincerely appreciated. All of this technology is confusing to many older people - go to Dee for help. :)
-
September 2023 by Smokey Da'Bear
Great employees! Very helpful and polite.
-
September 2023 by Will Mayberry
This is a corporate customer service issue and not reflective of this store, but maybe the store or someone can sort this out. Today around 9 AM I spoke with a Verizon customer service representative. Due to the newly released concerns over radiation and iPhone 12s, I asked if they could get me a free phone upgrade and waive all charges. After looking into it, a representative said congratulations I have approved you for a free upgrade to an iPhone 14, and I am submitting your online order now which I thankfully said I was happy and accepted this offer/contract. Suddenly I was transferred to a new customer service representative who said they would have to look into things and they couldn’t honor this offer and agreement that the previous customer service rep and I had agreed upon. For about 3 to 4 hours today I was transferred around and Verizon is still not honoring the promise and offer I accepted. Can someone please look into this?
-
August 2023 by Jonathan Beltran
The staff was very helpful and efficient
-
August 2023 by Greg Osland
Very good experience here and very helpful
-
August 2023 by Gretchen Gosnell
Thanks manager Morgan for answering my questions. Top notch!
