Verizon's Rochester store offers a convenient location for customers seeking the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store or order online for pick-up, same-day delivery, or free 2-day shipping, with additional options like express lockers. The staff is highly praised for being knowledgeable, friendly, patient, and efficient, even during busy times. Many reviews highlight exceptional customer service, with staff going above and beyond to assist with upgrades, service switches, and device issues. Customers appreciate the professional and helpful attitude of representatives, who are quick to resolve problems and provide expert advice. The store also offers a wide selection of protection cases and accessories. Overall, the store is recognized for its friendly atmosphere, excellent service, and staff that work well together to ensure a positive shopping experience.
Stacie at Verizon was fantastic to work with. Highly recommended!
February 2025
Great place with good customer service - they take the time to get it done right. Lesson learned don’t purchase from Verizon over the phone - go to the store directly! Mine was so messed up having them do it over the phone for our three orders. Only negative is having to make appointments otherwise you wait hours.
October 2024
The workers here are PHENOMENAL! No matter how busy it gets they have a smile on their face and are so grateful and kind to EVERY customer!
