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September 2023 by Crystal Johnson
Excellent! The service advisor was nice and friendly, said my non-scheduled oil change was a 90 min. Wait. They had me out of there in 25 min. Great service!
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September 2023 by John Scott
Very fast service. 30 minutes I was on my way. People friendly, and knowledgeable.
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July 2023 by Josh Nona
My fiance and I took our Ranger in today for an oil change and worked with Joe and Ross who I can honestly say are 2 of the best employees I've ever worked with in any customer service situation. They're friendly, extremely knowledgeable, and handled every customer they interacted with while we were there with the same level of kindness, integrity, and respect you'd expect someone to give their own mother if she was a customer. They answered every question we had and if they were unable to answer it immediately, they'd find the answer. On top of all of that, their honesty while talking about what tires we should get as we've been basically bald since the end of winter was an exceptionally refreshing thing to witness within the automotive industry.While we were there we also went and poked around the lot as we have been looking to buy another vehicle. While looking, Madeline came to see if there was any help she could provide in case we needed anything. While I know car sales is all about customer service and sealing the deal, she was never pushy, exceptionally friendly, and truthfully cared about getting us into the right car, not just any car. Unfortunately we did not purchase one today but when we do buy a car soon we will 100% be working with her. She was awesome.Because I've worked in the automotive industry I genuinely am not a fan of going to most dealerships/service shops after years of bad experiences. This Quick Lane and the service they provide have made me only ever want to take my vehicle here for maintenance.Every time I've gone to Quick Lane here in Rochester it's easy, quick, priced fairly, and I've never felt pressured to do additional things I don't want to to my vehicle. They're awesome at simply informing you of the issues proactively and offering you the options you have with no pressure or stress. It really is refreshing to have an automechanic shop you can trust.This is the spot for sure for any auto work you need done. They get it done right and on the exceptionally rare occasions they don't they've gone above and beyond to right the situation entirely. There's a reason we keep going back there and it's because of the amazing staff they hire and the care that staff provides.
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July 2023 by Mr Rebel ss
Run away!!! From using the air gun on putting lug nuts back on, and not finishing the tighten down with a proper torque wrench, popping wheel center caps off with a screwdriver ( instead of using a plastic cap tool) and taking a chunk out of the wheel clearcoat, to spinning on the oil filter with dry gasket, and overfilling the oil, not resetting oil life monitor, ....I'll just stop there. That's what you get with a bunch of young kids changing your oil. I'm back to changing my oil myself.Tires and wheels I'll go elsewhere. For the record, I actually worked at Ford years ago as a mechanic... and still wrenching today. If you want it done right, do it yourself, I guess.
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March 2023 by Scott Wermager
I ordered a new truck, they said I could get a $500 military rebate. When it came in, they declined to let me get the rebate. Shame on Rochester Ford and shame on Ford Motor Company for letting the individual dealerships control if customers get it or not. Their advertisements don’t tell you this.
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March 2023 by Jeromy Walker
Rochester Ford took excellent care of us! Emily and Mike were very helpful in our purchase! They even deliver! Thank you!
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March 2023 by JoAnn Miller
Provide your customers with better service. They put my life in danger 3 times.
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October 2022 by Samantha
Do not waste your time or money! Before arriving I put mark on my front driver side tire to ensure they rotate my tires. Arrived and talked with Charlie Jezeski to get oil changed and tires rotated. The works package. Asked how long it would be she stated "50 minutes to an hour." I told her I would have to come back if it was longer then an hour due to having a strict appointment time in an hour. She stated "it'll be done in an hour at the most" and said "she'll talk with people in back to make sure it was." I waited over an hour and a half for my car to get done. Charlie was no where to be found so another lady checked me out. I received the report and they put windshield wipers on my car after I stated I did not want them if it'll be over an hour wait for them still had to pay for them. The report goes through everything they did and checked. In the service recommendation area it says tire rotation. I get out to my car check my front driver side tire that I marked and they never rotated my tires but I paid for the service. I called them and they said Charlie will call me back. Never received a call. Do not recommend such a disrespectful, dishonest, deceitful company.
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September 2022 by Chase Bakke
Took my f150 in for a oil change and rotation . Hr wait no big deal . 2 young kids doing service work thats ok . Got my truck back and when I got in I seen oil stains on seats and center council steering wheel filthy. 2nd time this happened .They do not clean out easily . Why not just cover the seat and take out cover when done ? I love Rochester ford service but due to this I will not be using quick lane anymore .
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August 2022 by Melanie Peterson
Brought my 2016 Ram 1500 here for a simple oil change and tire rotate. Front desk was great, welcoming, easy check in. Tech was sloppy, lazy, and forgetful. Didn't bother to reset my oil change light (literally a 5 second step in Rams..), tech went looking for the lug nut wheel lock in my glove box, took everything out of it and didn't bother to put any of it back. He ended up finding the lock but forgot to put it back in my truck so I had to go back the next day to retrieve it. For a $100 oil change, I expected a much higher level of service. Someone from the office called me to come pick it up, offered to mail it to me if I couldn't come get it. As much as I appreciate the front office, if the actual technician is doing THAT level of work, it isn't giving off the confidence that they're doing their job correctly. Definitely won't be returning. Really a disappointment being that quick lane in other locations have such a high reputation.
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August 2022 by Terry Ostby
Took my f150 in for a oil change and rotation . Hr wait no big deal . 2 young kids doing service work thats ok . Got my truck back and when I got in I seen oil stains on seats and center council steering wheel filthy. 2nd time this happened .They do not clean out easily . Why not just cover the seat and take out cover when done ? I love Rochester ford service but due to this I will not be using quick lane anymore .
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May 2022 by Pam Henselin
2018 f 150. I have taken this truck which was purchased at Ford twice now for an oil change. The first time after maybe 50 miles it dings low oil level. I bought oil and put more in thinking nothing of it. Second time I take it in for an oil change I mentioned to them about it being low previously. I asked them to double check the amount of oil it takes. Now after roughly 100 miles, suprise suprise..... its low again. This time by 3 quarts, of course it was after hours for the quick lane otherwise I would of drove there immediately. Am I missing something? Never had this problem the one time I took it to jiffy lube. I dont even know if I want to try ford again or not. Might as well just do it myself.
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April 2022 by turnswrench
I dropped by on Monday and there was a 2 hour wait for walk-ins. No worries, I called in and created an appointment for Tuesday. When I arrived on Tuesday they couldn't find the appointment. Capped lug nuts are awful, but after declining to purchase whatever aftermarket lug nuts they had on hand, they decided not to complete the service as scheduled. No problem. I left and dropped by O'Reilly's and bought american made lug nuts to swap on. I got every lug nut changed with zero issues in a parking lot in the rain. On the left is what they look like when you do it properly. On the right is the work that the Quick Lane does.
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April 2022 by Bridget Gerndt
Very friendly and knowledgeable staff. My experience was awesome ?
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February 2022 by Jamie Krueger-Janise
We highly recommend Rochester Ford for your next vehicle purchase. We have bought 3 vehicles in the last few years with them. Aaron and the finance department have been great to work with as far as getting us right in and out since we have a long drive (5+ hours one way). Aaron went above and beyond in 2021 to help me find just the right '21 F150 and when we ordered our '22 Mustang they answered every question we could have possibly had!!
