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“We were in there for over an hour dealing with the customer care to he was very understanding he explained everything very detailed coming back in about a week to purchase a new phone”
“Alex Al-Hilwani assisted me with an issue I was having! Very thankful and appreciative of his patience, thoroughness, and for him refusing to give up! Highly recommend OAC and highly recommend Alex Al-Hilwani!!”
“Andrew was amazing and helped me setup a jet pack with ease! Tested device onsite and was extremely knowledgeable about international data plan questions I had. Highly recommend!”
“Before heading out to the Verizon store, I checked Google reviews for stores near me. This store had the highest review although it was further from home. I had a great experience with Eric F helping me purchase and set up my new phone. Eric is personal and smart. He was able to effectively problem solve the issues inherent in setting up a new phone and moving all my data. Thanks for a great experience!”
“Essam is a miracle worker. He spent so much time and effort making sure everything worked and was easy
for us to use . T Mobile has been very reliable for us.”
“This store has a good vibe along with great staff. Michael Abraham went above and beyond explaining all the pros & cons of my new plan. He's extremely knowledgeable and a pleasure to work with. Thank you!”
“Rosie is an outstanding service person. She knows her business and is very, very helpful. I hope you know what an outstanding employee she is and tell her as well as reward her!”
“In early February, I had the pleasure of interacting with Jacob Swanson from the TMobile store at Knollwood Mall in St. Louis Park, and I must say, his customer service was exceptional. He was incredibly knowledgeable, patient, and went above and beyond to assist me and my folks with our inquiries. Jacob's friendly demeanor and professionalism truly made our experience delightful. His dedication to ensuring our issue was resolved, even staying after the store closed, left a lasting impression. Thank you, Jacob, for your excellent service!”
“Great store with professional service! I would highly recommend going here for any T-Mobile needs you may have. Josie and Miriam were absolute rockstars!! They were very professional and more than helpful with getting me switched to T-Mobile and ensuring my account was properly sorted out. I will definitely be coming back should I ever need anything else regarding my T-Mobile account or service.”
“I went this morning to get a new phone since my old one was completely destroyed. I ended up getting helped by Darious S. He helped me out through all the process and explain to me about the deals/perks the phones will come with, he was patient enough to help me out with my struggles since I tried to pay with 3 separate payment methods and although I struggled, he was patient enough to work with me, I know he mentioned he was just covering today or making some extra hours, he still did an outstanding job helping me out. Even though it's not he's home store since he works at the Lakeville he still did an outstanding job, after he helped me out, another couple of folks walked in and he greeted them inmidiatley and helped out too.
5 out of 5 stars service for sure!”
“T-Mobile is the greatest phone Carrier. I ever had and also T-Mobile is cool. They got good workers. They got good phones and I've been with T-Mobile for 17 years. Every since I was 18 years old and I'm. And I'm staying with T-Mobile for good. I'm not going to any other Carrier. Cause T-Mobile always gave me the good plans. The good insurance of good warranty and everything else. And?
I like the stuff. They have their speakers and everything else. And I remember when I went to the Minnesota state fair last year. I went to the T-Mobile truck and I brought my. My Bluetooth speaker from number and they always knew me by my face.Mobile's the greatest carrier ever?????????????????????????”
“I subscribed for their Internet service and picked up the modem that was ready in less than 2 hours. I connected the Internet by following the directions on the app in less than 20 minutes.”
“Walter was amazing. He worked with me to switch over from at&t and spent nearly 2 hours helping me with an issue getting my phone unlocked. He went above and beyond to help and I didn't expect such amazing service!!”
“Timely with their service. I had a bad visit at the third party authorized retailer in Rosedale Mall. This store did what they could to resolve my issue and told me what to do in order to avoid issues. Basically if it's a third party, expect third party results.”
9AM - 5:30PM
4706 Nicollet Ave, Minneapolis
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“USI has been the best internet service provider I’ve ever used. Very fast service and great customer service. I’m really bummed I can’t use their service at my new apt.”
“The internet service provided by Verizon is fantastic. I don't know about the cell service . I lived where super storm sandy made ground and was able to watch the news about it ( using a generator) while the storm raged . I never lost internet .”
“We came in the Mall of America store to ask questions regarding updating my husbands phone. We ended up updating my phone as well. Eduardo assisted us, explained everything to us, answered our many questions, and spent time with us to make sure we understood everything we needed to. He was very friendly, knowledgeable, and helpful!! Definitely a 10/10! Will definitely return to that particular store for all of our phone needs. Thank you, Eduardo!!”
“I went in to this store planning to cancel my service because of how bad the Xfinity call center is. Jeff helped me save some money and kept me as a customer. His competence and effort are the reason I’m still with Xfinity.”
“I was at the store a few days ago and when I walked in I witnessed a crazy lady screaming and cussing at the reps (whom soon helped me), claiming she was overcharged when she left she slammed the door and hit the window!!!! To that point when my name was called to say I was hesitant was an understatement…. However I was pleasantly surprised when those same two gentlemen Nigel and Michael I believe where the kindest and smartest gentlemen I’ve worked with at that store. They where super well educated and new there stuff and explained in great detail my new bill. When I got the survey of I could give a 20 I would it was fantastic. I will always be coming back here in the future to work with those gentlemen as it was the best experience I’ve ever had. And to that lady who left the store upset I wish she would learn to listen and control her anger and treat people with respect.”
“In an outbuilding near Ridgedale Mall. Near iFly. Setup is somewhat like the Apple Store, where you give an employee your name, then wait in line to be called. Once you get a tech, it’s fairly easy to get what you need. (I was there to swap out an old modem).”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“We had the good fortune of Herman Johnson welcoming us into the store when it opened at 10 o'clock. We had questions that thoroughly and courteously answered. Herman is an outstanding representative for T-Mobile.”
“Toylynn was very kind and patient when helping us get internet for our home. She explained packages and promotions very clearly and was professional through the whole process. She mentioned add-ons to our plan but wasn’t too pushy about it.
I appreciated the more relaxed atmosphere, and enjoyed the welcome into the store as soon as we walked in.”
“Santiago did a wonderful, excellent job helping us today!!! He is so very giving of his time to make you feel comfortable about choices and makes sure that you understand all the instructions he has given you. He is the BEST!!!”
“Big shout out to Jake, who helped my friend choose a new phone, patiently answered many questions, and overcame several obstacles to getting everything transferred from her old phone. It all took a long time, and he could have just told us to call customer service, but he hung in there like a champ to make sure she had what she needed. Thanks, Jake!”
“Dominique was, for lack.of a better word, PERFECT. I came in to transfer service from another carrier. He made me feel comfortable, informed me through every step of the process, and made sure everything was solid before I walked out the door. I will be coming back here because of his professionalism. Thank you Dominique for making a usually stressful process easy and efficient!”
“The assistant manager Kevin was incredibly helpful, amazing customer service, I’ll be a returning customer forever here at this T-Mobile, once again Kevin was great!”
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“Karina was such and great help, she knew exactly what plan would work for us. She is very helpful with giving extra information needed that will help the customers in the future. Karina gave us very quick service while still making sure to give us all the information we needed. She was very polite and professional.”