MidWestOne Bank is noted for its friendly and helpful customer service, with tellers, bankers, and even security staff receiving consistent praise. Reviews highlight a personal touch where staff remember customers' names and provide care and urgency in sensitive situations, such as protecting accounts from scams. The team is described as easy to work with, helpful in resolving issues like reversing fees, and accommodating with services such as providing rolls of quarters. Multiple languages are available, which is appreciated by customers. While some feedback mentions recommendations related to the mobile app, the overall experience is characterized by positive, personal, and reliable service from a recognizable team.
Fouj is great! She always remembers my name and she’s super easy to work with. She opened two accounts for me and she even reversed a couple fees I’d incurred due to a misunderstanding on my part. My only recommendations are related to the app.
August 2024
Customer service its the best from the teller to the bankers Mr. Carlos And Mr. Cheng. even the security guard it’s nice. It was really a great experience thank you. Oh and one of the bankers even speaks Spanish which was a plus for me!!
April 2023
Had no problems with any dealings there good people doing a great job
