West Elm provides a positive shopping experience. The staff is helpful, friendly, and knowledgeable about products and fabrics. They offer great customer service, catering to customers' needs and providing direction for furnishing decisions. The showroom features beautiful pieces that are also comfortable and ergonomic. The staff goes above and beyond to assist with orders and inquiries, making the experience at West Elm a positive one. They are professional and focused on problem-solving, making them a highly recommended destination for furniture shopping.