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“UPDATE:::::::: 11/9/18:::::::: Brad L. worked with me to remedy the issue! He was super awesome to work with and was able to determine that we received a scanner that had extra encryption that our banking software could not recognize. He sent me the correct scanner and took the incorrect one back, no charge. I was very impressed with his follow thru and invaluable customer service.”
“I do most of my banking online. When I do need to go into a physical branch, I choose this one. I've been in here several times to buy foreign currency for travel. They're always incredibly helpful, amazingly knowledge, and extreamly kind. I appreciate being able to go into a bank and know that I'm not going to have an unpleasant experience. They always make sure that I understand what is happening and walk me through the process. Thank you to all the staff at the Eagan branch for making banking a good experience. Highly recommend for the customer service alone.”
9AM - 5:30PM
3300 Central Park Commons Dr, Eagan
Banks
“Genisys CU is a great Credit Union. Employees are friendly, know their products and are efficient folks!It’s nice to walk in a branch and be greeted with a genuine welcome! When you call everyone is very helpful. I personally like doing my business with this CU. You would never believe that the headquarters are in Michigan!”
“I was in the process of buying a new or used car, so I approached the Eagan office of CCCU and met with Donna, who was very helpful and knowledgeable. Donna came up with a good rate and the process of setting up a credit union account to become a member was swift and easy. If you're looking at getting a lower interest auto loan through a credit union, I highly recommend Donna and the staff at the Eagan MN office of CCCU.”
“No exaggeration, the 2 employees that helped us were sent from heaven; Sylvester and Catherine, made what seemed impossible and out of reach happen efficiently, effectively and with smiles on their face. I can't say enough about this peticular bank to give proper credit. Thank you so much!!! The establishment was clean and organized . We were greeted upon entry and they had a cool little spin wheel to keep up moral with current and yet to be clients. I especially enjoyed reading the tasteful bio about the teller whom helped. 5 stars!! I'd give more if allowed. Again thank you Sylvester And Catherine!!”
“Michael Phillips has been outstanding with his service from personally assisting and closing a HELOC for us, to quickly responding to questions via email or phone, to assisting with transfers that had been a little challenging. Whenever I go into the Eagan office to see Michael it's as if I'm walking into Cheers where everybody knows your name. If you want top drawer service, ask for Michael.The new website upgrade related to their digital banking is a nice improvement with easy to read and find summary details on all of our accounts and with just a click the ability to drill down into the details. I've been with Wings for close to 10 years I think and they are sooooo much better than Wells Fargo where every time I went in, and it was often because they were my business banking institution, there was a complete bevy of new faces behind the counter because the turnover was so high.”
“I worked with Jonah, who was actually a teller in training, just yesterday and he was super patient and helpful! He even called me back the next day to ensure what he said was going to happen went through, even when he didn’t have to. Above and beyond! Thanks man!”
“Terrific local bank. Excellent and friendly customer service every time we need their service. We have our business banking plus personal banking with Minnwest Bank. Highly recommend them!”
9AM - 4PM
3385 Central Park Village Dr, Eagan
Banks
“It's a very good place and people are very kind and help people with all they have and especially for international students you can have to come here and take an account they serve very well but get a prior appointment.”
“I forgot her name but it’s a really pretty name and she was amazing. Tattoo behind her ear or maybe it was on her neck. She helped me figure out a card issue without me even having to ask. Wish I could remember her name! Love this branch”
“This is a nice credit union and employees are decent. Used it only a few times to get money from my Navy Federal bank account. Navy Federal and this branch have to "tie in" with each other which helps me manage my Navy Federal account being Navy Federal doesn't have a physical presence in Minnesota. The only problem I had with Affinity is with the previous homeowner that had the house I bought. He had an account with Affinity and never closed it. I had to take this guy's ATM card, bank statements, etc. to the bank and tell them this guy no longer lives at my home, and moved out of state. It took many times going there before they stopped sending this guy's personal banking stuff to my address. Other than that Affinity has been great.”
“My wife and I have a joint savings account with this location of U.S. Bank which is handy for cashing checks. Employees have been great for the most part. The drive thru is another issue that seems odd. Only one line is open at times which is the commercial lane, and not sure why the other lanes are closed? I remember only one time they had two lanes opened.”
“My Mom uses this branch for her banking needs, and has done so for over 20 years. From my experience with this bank found it to be a mixed bag on performance. This branch is short staffed and long lines do happen in the lobby. Most employees me and my Mom have dealt with thus far have been professional and courteous. My Mom is hearing impaired is why I help her with her transactions.
My Mom has a safe deposit box there as well. I have access to it and found the procedure to access it easy without issues. One time my Mom cashed in about $13,000 in Series E Treasury bonds that she and my late father saved during their military careers, and the bank manager did the procedure herself being the older bonds needed a special machine to process them. She (bank manager) was very helpful and professional about it all as it did take about an hour to process all the bonds.
The only thing I ding this branch on is it's drive thru as only a few lanes are open at any given time which causes unnecessary long lines in my opinion. Otherwise, I would say my experience with this branch has been okay at best.”
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“Chee has been absolutely wonderful to work with. He helped me last minute financing and always walked me through the steps with full transparency. 10/10 will be coming back with any future financial help.”