Best Buy in Burnsville offers a wide range of technology products including HDTVs, computers, cameras, gaming consoles, appliances, cell phones, and tablets, along with Geek Squad® services. The store is well-organized and well-stocked, making it easy to browse and find products. Customers appreciate the helpfulness of staff, with one associate going above and beyond to assist a customer who was not very tech-savvy. However, some employees may lack knowledge about specific products, as seen in an encounter where a staff member was unsure about a wireless MagSafe charger and lectured the customer. The store has experienced some issues with inventory and demos, leading to a less engaging shopping experience and a feeling that the store is not as full or lively as before. Customers have also expressed disappointment over the lack of assistance from staff while shopping. On the positive side, customer service has been praised, especially in resolving issues like a defective PC, where staff worked to get it replaced outside the normal return period. Overall, the store provides a variety of tech options with helpful service, but some improvements in staff knowledge and store presentation could enhance the shopping experience.
Normally very friendly, but was there the other day, and the guy who finally assisted us seemed less than eager. Another guy finally helped, and he was great. Got a great laptop for under 200 bucks, though! Their price beat even Walmart!
March 2026
It is a very nice place to buy your electronics. You are greeted at the door and the staff will summon another staff to help you find the item you are looking for. Courteous staff and a lot of products in this place. I will go back there again.
March 2026
Great safe and geek squad. They’ll take care of you!
