O'Reilly Auto Parts is recognized for its helpful and knowledgeable staff, particularly a fantastic manager who can answer many questions. Customers appreciate the store's competitive prices, often finding items significantly cheaper than other retailers. However, some reviews mention issues with one employee's attitude and the need for better customer service training. While most staff are friendly and eager to assist, shoppers sometimes need to check products at the register to avoid purchasing defective items. Despite these concerns, many customers highlight positive experiences, including prompt assistance with issues like check engine lights and battery problems. The store also offers services like battery testing and warranty replacements, contributing to a generally supportive shopping environment. However, there are suggestions for improving the rewards program and pricing strategies. Overall, O'Reilly Auto Parts is seen as a solid choice for auto parts and customer service, with room for improvement in specific areas.
Fantastic manager who knows most, if not all, answers to your questions. I needed a new tail light housing for my 2008 Ford Escape. It was over 50% LESS than Auto Value.?
August 2023
Family shops here all the time for car repair needs. Good service.
May 2023
It's a solid 3.. not bad enough to be a 2 because the folks are helpful but.. you have to physically open the products you are buying at the register to see if they're not selling you something busted that someone returned and scammed them with.. many broken window motors and signal switches!
