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“Great customer service! David Hardy is awesome. We only go to this location because he moved there. We have been renting monthly for over a year and we only like dealing with him.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
Open 24 hours
338 Lucas Dr, Detroit
Car Rental
“I found out last minute, that I would need to get a rental car after I landed in the Detroit Wayne Airport. I expected to wait a long time to get a car, since I did not have a reservation. However, that was not the case at all. The National team members were very friendly, and as a National Emerald Club member, they were super accommodating and let me pick my vehicle quickly and easily and get on the road promptly. They treated me like I was a family member or an old friend. Checking back in was also a breeze. It did take a while for the shuttle bus to arrive and take me back to the airport for my return flight, but all in all, I am very satisfied with the National team at the Detroit Wayne Airport. Well done!”
5:30AM - 12AM
330 Lucas Dr, Detroit
Car Rental
“The Enterprise car rental at Detroit Metropolitan airport is first class, and I highly recommend them if you are looking for prompt, effortless service. Checking in online made the process a breeze, and their employees are knowledgeable, kind and accommodating. I only use Enterprise when I come to Detroit!”
“I have to say, among all the interactions I have had with car rental services, this might have been the smoothest. The staff were also friendly and help. I'd have no issues using Alamo at DTW again.”
“The service at Muffler Man was great they worked very quickly the owner Joe was very nice and gave me a very good deal on my exhaust I will recommend my friends and family”
“My mom and I Recently rented from the Newark Airport location. The process was very quick and easy. The staff were the best. My mom has serious health issues and when we dropped off the car I was concerned about how I would get mom to the gate since the terminal was quite far. Mom asked if they had a shuttle that would take us and they arranged for a nice young man named Nicholas to drive us ...in the vehicle we rented, to the terminal right to the door where we could get assistance with a wheelchair. Thanks for going above and beyond. And taking a load of stress off of my shoulders.”
“Wonderful experience with the branch manager, he explained everything clearly to me at the time of rental and even accomodated for me when they didn't have the compact SUV I initially reserved. I really enjoyed my experience with the substitute vehicle, thank you Chris!”
“Great experience! I needed a car while mine was at a repair shop. Everything went so smooth and easy. The car I rented was as good as new and a pleasure to drive. Everyone i dealt with was super nice. They even gave me a ride from and to the repair shop. ?”
“Bobby was very fast and friendly when I picked the car up. I ended ip having to extend the time and that was no problem at all. When I returned it Bobby and Casey were both working and got me out in under 5 minutes. Very good service.”
“A few weeks before needing it, I reserved a compact SUV from the Middlebelt Rd Budget Car Rental for a week long vacation. When I arrived to pickup on a Thursday morning (this location opens at 7AM during the week), they had plenty of cars in their lot and there was no line inside. The agent was on the phone but quickly ended his call to assist me. He was welcoming, friendly, and took care of me quickly. He added another driver with no problem (they were present with ID) and walked us outside to show us the vehicle. He had us do a walk around and sign a form showing there was no damage to the vehicle and I was on my way.The car itself was in the same class as I had reserved, was washed, cleaned, and had no smell on the inside. It was a great vehicle with 30K+ miles and performed as expected.The return went just as nicely with a different gentleman assisting the drop off. Again - there was no line, he was friendly, courteous, and provided a receipt for the drop off, and thanked me.Both customer service interactions as well as an excellent vehicle experience has put this Budget location on my list for future rental car needs. Great job!”
7AM - 11PM
295 Lucas Dr, Detroit
Car Rental
“Wanted to leave a five-star review for Jeet. She was in the last hour of a 10hr Sunday and was still very welcoming, warm, and friendly. She took great care of me and got me on the road in a great truck. After a long travel day, she was the light at the end of the tunnel. I look forward to renting from Payless again the next time I’m in town.”
5AM - 1:30AM
289 Lucas Dr Suite B, Detroit
Car Rental
“This review is for Melvin the shuttle driver. He creates an experience of hospitality and joy for the guests of his ride. If I could take him from you to hire I would.”
“The wacko trying to rent a car from you on YouTube is not too happy. If I were you I would have her trespassed from your building. Customers won't go near your place if she is around.”
7AM - 11PM
289 Lucas Dr, Detroit
Car Rental
“The lady who waited on me was so helpful and friendly. I wish I caught her name so I could give her credit. She was fast, polite, complimentary and efficient. Her boss actually came over when she was helping me and started reprimanding her for not standing up while she was working. She was doing an excellent job sitting down. I saw more of a problem with her being lectured in front of clients. Any way, the car was clean and I was happy.”
7AM - 11PM
289 Lucas Dr, Detroit
Car Rental
“Easy in, easy out. Could not have been more painless. Car had a minor dent when I picked it up. Noted with attendant when leaving lot. Security deposit was back in my account the next day after dropping off. Would have been a 5 star, but the car was not as clean as would be expected for the price.”
Open 24 hours
NA, 295 Lucas Dr, Detroit
Car Rental
“My drop off was very smooth. It was early Sunday morning, and not too busy. They checked out my vehicle when I arrived, had a bus waiting, and I was dropped off at the terminal within 15 minutes.”
Open 24 hours
287 Lucas Dr, Detroit
Car Rental
“We were very satisfied with our rental and checking in and out. I was a little surprised that nobody walked around the car with me to check for damage before leaving the lot. I did take pictures all around the car before I left the lot. Very easy to drop off and to catch a shuttle back to the airport.”
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“I have had nothing but outstanding customer service from this location. Jaila and her team have made my experience so easy. Enterprise is lucky to have such an amazing team. Jaila thank you so much for your kindness it's very much appreciated!”