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“Outstanding service. We departed the Chesterfield Store frustrated with their service about to terminate our 30 year service with Verizon and on a whim went to this store. Lance was a lifesaver. Professional and willing to go beyond. He is the reason we stayed!”
“Trevon at 36700 Garfield Rd Clinton Twp store is absolutely amazing! Extremely knowledgeable and patient while answering all of our questions. We bought two new phones and he transferred all contents from old to new phones. We didn't have to worry about a thing, thanks Trevon!”
“Today's experience was great! Jake was patient with this senior citizen and clearly explained the best plan for my needs. Kudos to Jake. Thanks for your kindness and expertise!”
“Dom was the best..super informative and patient and walked us through each step of getting our new phones and letting us know about what plans would work best for our situation.. if I could have gave more stars I would have!!”
“Brittany was AMAZING! I can’t say enough great things about her. I normally hate going into stores like these….i feel like I always leave knowing less than before I came in. She explained everything to us and made sure we were all set before leaving the store. Fantastic customer service!!!!”
“We had a wonderful experience at this T-Mobile location. We wanted to upgrade my wife's phone and she was very nervous about losing her data. Dylan was patient, confident, and extremely knowledgeable!!! We hit a snag during the process but Dylan calmly worked through it and EVERYTHING worked. He went beyond normal expected customer service!!! OH...did I mention he reviewed my plan and found ways to improve our service and net cost will save us money!! We will go out of our way to drive to this location specifically because of Dylans customer service”
“Great service from a great team of people. Blake, Brandis and Kevin were excellent. The advised us on our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.”
“Karen the Mgr, was extremely helpful in setting up my new phone and answering all questions in a very knowledgeable and professional manner. We were with her for 2hrs
She treated us wonderfully. While helping us she was multitasking with other customers.it was a good experience.”
“If you need anything Xfinity, go here. The staff is helpful and worked extra to make sure I got the lowest possible price. Driving there and doing the work takes less time than trying to get thru the infuriating phone system.”
“The best Chinese restaurant I've been to! Always fresh, delicious, hot and perfectly cooked!This restaurant will NOT dissappoint you! ⭐️⭐️⭐️⭐️⭐️”
“I was in a situation where I was a crime victim, and my iPhone was stolen. I went into the T-Mobile store with an old phone, and the associate was so kind and caring. He put a new SIM card in my old phone, and that made that phone operational with the number from the stolen phone. He also, made sure I knew what to do to have the phone remotely erased and identified as a lost-or-stolen phone with my Apple account. His help didn't cost me a single penny, and all he wanted to do was make sure I had an operational phone, and that the stolen phone was properly reported so it would be of no use to the person that stole it. A couple days later they helped me into a new iPhone, restoring my old backup (thank goodness for backups). My thanks to the associate "Wisam M." who provided immediate assistance and help, and the entire T-Mobile team for their continued assistance!!!”
“Great place to go for all your phone needs! Staff is helpful and friendly. I drive out of my way to go to this location whenever I need anything. I also recommend my friends and family to this location!”
“By the time I ran several errands, hauling my walker and self in and out of my car, I was wiped out. But, I needed to return equipment left over after a move to this area. Bianca actually came out to my car to see if she could help. She did more than I knew I needed. I hadn't realized that starting in a new address actually opened up a second account. My old address was still active. She dealt with closing that AND accepting the equipment....all while standing outside my car and going in and out of the store with me staying in the car. She made my day so much easier, physically, doing so with a smile and a caring heart. Visiting a Comcast store isn't always easy (even with helpful people in the past), but she made the location 5-star!”
“Nick and Erin are the absolute best. Erin helped me with my slow iPhone problem and Nick was there for moral support while also taking care of his own customer. 10/10 service would definitely recommend”
“Amazing customer service from Steven today. He really helped me and my husband with our upgrade. He was very nice, patient and SUPER helpful!!! I have been a Verizon customer for a long time and having him as a sales specialist will definitely help secure and keep me as a customer! Thank you again Steven!”
“Had a great experience with the whole staff.Very knowledgeable and helpful.They got me from a ridiculous $205 bill a month for cable and internet. Now I’ve cut of cable and just have internet and streaming instead. Saved me almost $100 a month. Really appreciate them taking their time to walk me through step by step. Highly recommend this location. Unfortunately forgot name of the person that helped me but again entire staff was great.”
“T-Mobile is the carrier for the masses. It all depends on what store and what employees at that store you encounter. Some are very knowledgeable while others just try to sell, sell, sell and things may not be the best product for you. If something doesn’t feel right or you haven’t really looked over the terms of a contract DON’T SIGN.”
“I used to hate dealing with Comcast in any way shape or form, but my most recent experience has made me give them 5 stars. The store gets 5 stars for service, promptness and attention to detail. I took a broken box in and was out in three minutes. Not only was Shana G professional and courteous she let me know I needed to return my old modem ( I upgraded my speed) or I would get charged. I went home, easily installed and programmed my new remote then went back to return my old modem. The next gentleman that helped me was just as courteous and prompt. Thank you both. One more thing, my tech on the phone who figured out I needed a new box was also outstanding!!!!”
“I had an outstanding experience with Kenyatta and Philip at Xfinity. Kenyatta's professionalism and attention to detail, along with Philip's guidance during a stressful situation, made my interaction exceptional. Together, they demonstrated a high standard of customer service, resolving my issues and instilling confidence in my choice of services. I extend my sincere appreciation to both for their dedication and commitment.”
“The employees were very helpful courteous and knowledgeable of all the products that they carry. I believe my customer service representatives name was tiara. She seemed like she might be a little bit new but she KNEW what she was talking about. If she didn't know what she was talking about she was able to find the answer independently. She fixed my watch5 in just a few minutes. Then I switch to conversation to Verizon internet and she was able to tell me that it's in the area but it is not yet up in Alpena Michigan where I live.”
“Grid4 is a great partner to handle IT needs for a growing firm. Allows business owners to spend their resources on what generates revenue and lets the experts handle the IT issues. Easily the best decision we made when we identified how to improve our daily operations.”
“OK, my name is Michelle Weston. I came to the T-Mobile. And Maple and crooks, Olivia has been helping me out and gentlemen. That's sitting here too, and the girl is amazing. So I just want everybody to know that and if she gets erased, please give her a raise. Thank you. Have an apple phone apple. Also's offer classes on. You know, for like you need help how to use your phone. Cause they might know more than what we know when it comes to like”
“We went in to upgrade my daughter's phone. We walked out with two new phones, a new line of aervice and a lower monthly payment than we have been paying. I don't know how but the employee was able to find deals that I was not aware of. I was going to upgrade her phone through the app but I am glad I did not! The employees were professional and courteous and told me to always come to a store before upgrading. From now on I will heed their advice.”
“I never had much problems with AT&T, but I’ve never been satisfied with the reception at my house. I’ve always kind of just accepted it. It’s just kind of weird because overall reception is decent and reliable but in just like my own street, I can’t get a signal for anything as of this post. Verizon is holding a trade in smart phone deal for a brand new iPhone so my wife and I went there on a whim Because Verizon‘s website is very hard to understand when it comes to plans and pricing. We had the pleasure to meet with Cameron who did an excellent job at explaining in detail how all the plans and pricing works. Additionally I ask a lot of questions and he was able to answer all of them beyond my expectations. He made the transition easy. Oh yeah, so Verizon works way better at my house and ultra wide band is kinda mind blowing. We traded in our old phones and got newest models for free!! We had to pick the top tier plan but it’s the same price as att. Thanks again Cameron for being so pleasant and helping us get new phones :)”
“Blair was really helpful and knowledgeable and i would recommend her to anyone she knows what shes is doing, and advises on the best solution for your account. Thank you Blair!”
“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
10:00 AM - 8:00 PM
28835 Gratiot Ave, Roseville
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“Phill the store manager is amazing!! I have gone to 3 different stores before this with the same issue and no one communicated with me a simple thing.he automatically helped me and was super kind highly recommend this store.”