New Balance is a welcoming and helpful shoe store that offers a wide variety of styles and sizes, including wide shoes. Customers consistently praise the friendly and attentive staff, who go out of their way to assist with fittings, recommend shoes, and ensure a positive shopping experience. The store is clean and organized, making shopping pleasant. Some customers appreciate the innovative services, such as foot scanning and shoe recommendations tailored to their needs, especially for those with specific conditions like plantar fasciitis. Staff members are enthusiastic, gracious, and knowledgeable, often engaging in friendly conversations and sharing travel experiences. The store’s helpful return policy and quick service make it a favorite for many shoppers. Customers leave satisfied, often purchasing multiple pairs, and express interest in returning for future purchases. Overall, New Balance provides excellent customer service, a wide selection of shoes, and a welcoming environment for all shoppers.
Great service! Lost a star for not carrying the NB shoes I wanted.
August 2025
This store was amazing clean and very attentive Kyle was so helpful and showed a lot of enthusiasm in his job which I love when looking for a specific shoe ! All of the employees were super welcoming and nice this is my new fave new balance store
August 2025
Excellent service was able to have feet 3d scanned and get great recommendations for what shoe best suited the feet. In and out fast with new shoes
