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April 2022 by Becky Hemmingsen
I bought my CPO Passat 2 years ago from Serra. The car is a gem and purchasing it (just as we were entering the pandemic) was flawless. I never felt pressure nor "dumbed down" because I'm a female. All in all a great buying experience and excellent service care over the past 2 years.
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December 2021 by Jacob Tuma-Stewart
Justin was great. He was super helpful, and provided a pressure-free atmosphere.
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August 2021 by Kate Keller
Eric was such a great salesman to work with! He was so friendly from the second we walked in the dealership. He was knowledgeable and made the whole car buying experience pretty painless. I would highly recommend him to anyone looking for a VW and I’ll definitely be going back to him next time I’m in the market for another car. I bought the 2018 Tiguan SEL and I couldn’t be happier!
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February 2021 by Jeff E.
Why schedule a service time in advance, if work doesn't even start for an hour after? Took 2 hours to change my tires, and the worst was staff's indifferent response. Guess this is what you expect from service at a car dealership if you're not buying anything new ...
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February 2021 by Dustin Chapman
Great service! Friendly people, made me feel right at home,John was a complete gentleman,thank you for everything!
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November 2020 by Andrew Wilcoxen
Dan Hollister, gave us the absolute best experience we could possibly ask for. Very professional, caring, and knowledgeable. Couldn't ask for anything better. Thanks again Dan!!!
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October 2020 by BruceandGeorganne Rentz
Fred is a great person to deal with at Serra. Very knowledgeable and great help in information after the sale as well.
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July 2020 by Angie Crabtree
Very friendly staff, answers all our questions. Very satisfied
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June 2020 by Angie M.
Poor customer service, very disappointing. We didn't have this problem when Traverse Motors owned the company. Several times we have had repairs done in the past two years, and the communication with the service department has been extremely poor. We get the service department voice mail over and over each time and often do not receive calls back. One of the times the part had been sitting there for three days after a two week wait for it to supposedly come in, and no one called us or returned calls when we inquired about the part, even though we'd been told we'd be called when it came in. I went in there personally and asked about the part. The woman at the desk called a man in the back and then said, "The part is in and has been in for several days, hasn't someone called you?" I said no, and that no one returned our calls about it either. I was pretty steamed at this point, as there was no apology. However, they did get my car back within 30 minutes and put the part in. It just feels like this place is not very sincere with customers. For another repair, the car was in for almost a day and a half with no one calling to update on how much longer the repair was going to take. When we'd dropped it off in the morning, we were told it would be ready mid-morning the next day. Next morning, almost noon, no call back. Kept getting voicemail. This place needs to keep their customers in the loop, especially when repairs are taking longer than expected. Otherwise the customer is left WONDERING what is going on. There has to be better communication here. You can't do this to people, and it seems like you think you can because you're the only Toyota dealership and Toyota service center in the area, and where else are people going to go? Not nice. Please, fix the customer service and communication issues once and for all.
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April 2020 by Ang allport
Very friendly staff, answers all our questions. Very satisfied
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August 2019 by Patty E.
I purchased a 2018 Volkswagen Atlas and it's been the worst decision I have made. I have had nothing but issues with no assistance from Serra Volkswagen of Traverse City or Corporate. Firstly, I was guaranteed a loaner anytime my car needed service. They did not follow through with that!! "Sorry we don't have a loaner available" is what I'm continuously told. My cars suspension alarm went off while driving down the expressway and the engine shut down and coasted down the highway, my atlas also died in the middle of a busy road with the entire electrical system completely failing(unable to put hazards on), door locks intermittently not working, seat belts issues, airbag issues, etc. Most recently, while driving on an expressway in a rainstorm with my 11-year-old daughter in the car the windshield wipers stopped working! Can you believe Serra Service blamed it on coffee spilling in my cup holder blowing out the electrical panel which of course is not under warranty? Is this the craziest thing you've ever heard?? Who would design a car where spilling coffee in a cup holder would cause these issues? More interestingly, I don't even remember spilling coffee in yes my cup holder! This is so ABSURD. Warning I recommend you do not purchase a Volkswagen from Traverse City!
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July 2019 by Gary W.
OK, Kristin. Here is the latest thing. The blower in my RAV4 went out. I dutifully fell for the sales pitch on the extended warranty. "Buy the warranty and you'll have no worries." But now, I am told there is a one hundred dollar deductible - on a two hundred dollar repair. It's not feeling like such a good deal, and it is just another example of deception. The Large Print Giveth and the Small Print Taketh Away. Or you could just do right by your customers.
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June 2019 by chewy P
Received a quote for 650 to fix my vehicle only to arrive and was told 1000 for the same repair they gave me a quote for the week before. I will never return and I would never recommend them to snyone
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June 2019 by Susan Pate
I just bought an Audi Q5. Lennie O’Brien is the best, his personality and professionalism was top notch! I highly recommend!!!
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May 2019 by Andrew V.
I had a great experience. They were very friendly and helpful and worked with me to get what I wanted and the best financing possible at an excellent price.
