I bought my CPO Passat 2 years ago from Serra. The car is a gem and purchasing it (just as we were entering the pandemic) was flawless. I never felt pressure nor "dumbed down" because I'm a female. All in all a great buying experience and excellent service care over the past 2 years.
December 2021
Justin was great. He was super helpful, and provided a pressure-free atmosphere.
February 2021
Why schedule a service time in advance, if work doesn't even start for an hour after? Took 2 hours to change my tires, and the worst was staff's indifferent response. Guess this is what you expect from service at a car dealership if you're not buying anything new ...
The Parts Department at Serra Volkswagen of Traverse City maintains a comprehensive inventory of high-quality genuine OEM parts. Our highly knowledgeable staff is here to answer your parts inquiries. Should we not carry a part for which you’re searching, we can always order it for you and receive it within a timely manner.
