-
November 2023 by Brian Walworth
Zach did a great job taking care of us. He's very new, but seems to have a good idea of how the process works. He has a great attitude and friendly demeanor. I only rated 9 out of 10 because there is always room for improvement. I would work with Zach again.
-
November 2023 by Naomi Washburn
Not only were the folks patient with me while I waffled on what vehicle to purchase, they were so helpful along the way! I’ve never purchased a new vehicle before and they made it very special. We are super happy with our new SUV and 10/10 recommend!
-
October 2023 by kaelyn barron
Angel is absolutely amazing!She knew exactly what i was looking for, immediately sent me the car, and within a day had everything set up and ready to buy. She drove an hour and a half to deliver my car!After having a bad experience with my last purchase from a dealership, i was super nervous, but she made everything so easy and reassured me every step of the way! Would recommend her to anyone!
-
October 2023 by Kate Hodges
I had been looking for a vehicle for an entire year with no luck. Jakob was keeping an eye out for me and sending me options that would fit my style and budget for a couple months! Finally we found the perfect one for me! He was so helpful and a joy to work with!
-
September 2023 by Teresa Howse
The best part about my purchase at Serra has been the service department. They give fair prices, excellent and timely service, and keep my vehicle running great. Kevin is especially helpful, I had a small problem and he took care of it very quickly!
-
September 2023 by J PD
I had an awesome experience purchasing a new used car recently. It's always stressful when your old car dies and you hope you can quickly find a good replacement so you can get to work. We stopped at Serra and Matt showed me cars in my price range, then came across one that had just come on the lot. It was half of what I figured I would have to spend. It was definitely the unicorn on the lot but it checked out good with Garfield Auto and I brought it home today. Many thanks to Matt and Serra for getting me quickly into another car again (it's the 2nd time they've helped us).
-
September 2023 by Kaden Gillow
Can’t service KDSS without replacing entire system. Gave me a quote for my service contract submittal of over 7,500 dollars for repairs that are realistically around the 1,500-2,000 range. Service contract denied repairs due to service department quoting skid plates and other uncovered component that were not failure point. Refused me continuing service due to their false representation of repairs after service contract denial. Do not trust them to handle your repairs as they will try to shake you and your providers down.I also had damage to vehicle that was unaccounted for by service department before delivery of vehicle.
-
September 2023 by Amber Kelley
I got a car from here yesterday 8/30/2023 and I worked with Doug Osborne. He was amazing and truly worked miracles to make sure I got the car I wanted. 10/10 recommend. He was also amazing with helping my sister get her brand new vehicle. Thank you Doug!!
-
August 2023 by Brittany Bolger
PSA to anyone looking for used cars.We went to Serra of Traverse City. We thought they were one of the best dealerships and have been customers of theirs for years. No longer can we in good conscious recommend or refer them to anyone else for cars or services.We have found out from their managers that the used cars are not even looked at before you test drive. They do a quick drive and if it sounds okay they wash and put them out on the lot. This means that you can be test driving a car that’s not even safe to drive, completely unroadworthy.Always always get it inspected because at the end of the day they do not care. They do not care if they even endanger their customers or community by putting unsafe cars on the road.If you want expensive lawn ornaments shop at Serra! Pics of what they’re selling for thousands of dollars.We made a mistake by being trusting of the dealership and helped a friend get a car feeling like we did the right thing to only discover we completely misguided her by taking her here.Please let our costly mistake be a free life lesson to you. Please be careful with driving these cars that no one cares to check if they’re safe and please do not let your hard earned money be wasted. You deserve better.
-
August 2023 by dee jay
Matt Shuker is the best! He has went out of his way helping us find just the right vehicle, not only once, but twice! He is very professional and makes you feel like a friend. I would definitely recommend him to anyone that is looking for a vehicle, thank you again Matt ~Debbie & Jerry
-
July 2023 by Tashina Molby
Matthew was Super easy and pleasant! He made everything very convenient for me during a hectic time and was super helpful and kind!! For our future needs we will be back! My son is ecstatic with his new truck!
-
July 2023 by Patricia Foltting
I was very pleased with Serra Nissan of Traverse City. I saw a car on their inventory, called and left a message and they called me back promptly. Matt was my salesman and he did a wonderful job. He was efficient and very friendly and pleasant to deal with. I feel he went over and above to help me get my trade-in value and my loan.. I would definitely recommend Matt as a Salesman if you are to go to the Nissan dealership.
-
July 2023 by Gary Knapp
Leo personally and Serra generally were a tremendous help to us in not only selecting the very best car to fit our needs, but the best financing option as well. Leo was a pleasure work with, and made our decision making process easy and enjoyable. We would absolutely highly recommend Leo and Serra to anyone in need of making a wise vehicle purchase. Thanks Leo and Serra, we’ll be back.
-
June 2023 by Christopher Mills
Doug was a great person to work with. He sat down with us and walked through our options, but never pushed anything on to us.He spent most of the day just with us and played with our infant daughter when she got fussy.Great person, great salesman, great employee. I will (and have) recommend him to anyone who’s looking for a car
-
June 2023 by Dana Brennan
David Gilbert was very efficient and helpful. He answered all of my calls and questions promptly during the car buying process. He even went above and beyond by replacing parts of the car he didn't necessarily have to. Very friendly,courteous and available. Thanks David!I love my new car!
