Royal Oak Ford is known for its outstanding service and customer care. Many customers praise the service department for effective communication and the attentive staff. One customer highlighted a particularly impressive experience with a service advisor named Phil, who provided a loaner vehicle and expedited repairs on a Bronco, ensuring readiness for a long trip. Another customer appreciated the personal attention received while selling a Ford Edge, noting that the dealership not only matched a best offer but also delivered the new Ford Explorer to their office. The buying process is described as quick and efficient, with customers recommending Royal Oak Ford for used car purchases as well. The staff, including a person named George, is recognized for their dedication in completing transactions smoothly. Overall, Royal Oak Ford excels in treating customers with respect and providing reliable service, making it a preferred choice for both car sales and service needs.
Professional sales and sales management. Excellent customer service.
November 2025
Royal Oak Ford service department delivers good service on my two Fords and communicates effectively in working with its customers.
November 2025
Actually appears to treat a customer like a customer should be treated. Other dealers treated us horribly and acted like issues with a brand new car was our problem. Definitely will buy cars and use them for service again.
