Hawthorne Appliance provides a pleasant and efficient buying experience with competitive prices. Customers report that the sales staff is extremely helpful, knowledgeable, and professional, with specific praise for their patience and personable service. The team is described as flexible with delivery, installation, and support. When issues arise, such as a problem with an appliance, the business makes it right immediately. This results in loyal customers who leave with a five-star experience. While occasional inventory delays can occur, the overall service is consistently noted as exceptional.