Appliances in Rochester Hills, MI

“I can’t tell you how much I appreciate the customer service at the Chets rental in Rochester Hills Michigan. I am disabled I had 220 pound propane tanks needed to be filled no sooner than I pulled around to the filling station. David was there to greet me and pull out the tanks himself to begin the filling process. If that wasn’t wonderful enough out of the rental office came Kevin, who saw that I was using a walker and offered to expedite payment saving me the walk into the office and back to my car. David also reloaded my tanks and made sure they were soundly secure for my drive home. I can’t tell you how much I appreciate going to a business establishment with people who really care and put the customers needs on a higher level. Thank you David and Kevin. Look forward to visiting Chets rental again soon.”

“I loved this store today I bought a TV the guy was so kind he showed me the best deals and he was very understanding he was very helpful and walked me over to the wall brackets and he was so kind they have great deals and 5 stars”

“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”

“Outstanding Customer Service from Wanda.

Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.

I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.

As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.

Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.

Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.

This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”

“Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase. Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.) Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone. She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up. To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today. Mind you, I was just getting my shoes on to pick- up the disposal. Of course, I made an appointment as soon as I was able to pick up the disposal. Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase. Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install. Wow! He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store. Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills. Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.”

“Got a paint sprayer and have never used one before. Got a great tutorial. There ended up being an issue with the handle. The guys in the rental shop were very helpful and got us another sprayer. Very understanding and helpful workers! Will rent again from this location.”