Cell Phone Stores in Portage, MI

10 locations found near Portage

“Ethen is the only employee in this company that has a lick of sense in his brain. He has helped me throughout the last 3 years with both of my personal accounts and 2 different business accounts. The ONLY account that was set up without a single issue, was the one business account that I was able to set up with him directly. My personals and other business account on the other hand, he has had to fix after creation because the people who sold them to me didn't know what they were doing. I also went through the ringer on the phone with the business customer service and warranty folks, only to get NO HELP and be told I'd be responsible for paying for a replacement that was within 90 days. I even called the manufacturer (per the AT&T rep's instruction) to attempt to file a claim, to be told by the manufacturer that AT&T is, in fact, supposed to be the ones to file the claim. I finally had enough and got ahold of Ethen, to which he informed me that I WAS still within warranty, and the only way I would be billed is if the device was water damaged/had been mishandled (it doesn't/hasn't been). He handled the issue within a 10 minute text conversation after I had spent hours of my life on the phone with other reps to receive no help.

FTR, the 5 stars is for Ethen, not AT&T as a whole. I have no idea what he's making, but it's not enough when he's the only one who actually cares about customers to keep them coming back. If it wasn't for him, we'd have 0 accounts with AT&T at this point.”

4.4 Superb175 Reviews

“Small operation, but they're technical expertise is second to none. I find they're easy to work with, and gets better each time (since I always learn something new).”

5 Superb13 Reviews

“I got my new phone and switched over from AT&T to Verizon. Easily one of the best decisions I've made.

The associate who helped me and my family was excellent, friendly, and extremely knowledgeable. He helped us pick the right plan and phones, a tablet, and the best accessories.

Thank you, Matthew, at the Westnedge location! We had a great time and received excellent customer service.”

4.1 Good10 Reviews

“This was hands-down one of the best experiences I’ve had at a T-Mobile. The staff were very friendly and went out of their way to find us the options that worked best for us financially. Location is next to a Starbucks, so it made the waiting around even more fun. This T-Mobile location is very nice and spacious on the inside.”

3.7 Good78 Reviews

“My experience was fabulous. Costomer service was friendly kind n very helpful. I would recommend Boost Mobile at Crossroads Mall in Kalamazoo Mich to all my friends n family”

3.5 Good14 Reviews

“After three days and driving several miles between three Target stores and hitting several barriers to get my Consumer Cellular phone activated (my old one was no longer working) I had the great fortune to be served by Blake Littlejohn in the Westnedge. It was clear that my needs did not fit his job description, so he asked his manager's permission to help me. His technical skills were just what I (a tech challenged senior citizen) needed to get connected. His courtesy and willingness to go the extra mile reminded me of my earlier years when customer service was routine and not the exception. My thanks to Blake and his manager for their sensitivity to my particular needs.”

2.5 Average21 Reviews

“I love this place... I recommend It to everyone that may read this post to shop here... there is no better place in my opinion! If anyone says different then see for yourself...”

1.9 Poor18 Reviews

“Crazy deals and a breath of fresh air coming from T-Mobile. Unlocked phones running on Verizon towers and no hidden BS.

Christian is great to deal with.”

3 Average91 Reviews

“Worked with Paige and Mathew and they were a great help setting up an account and figuring out how to switch from ATT (a very bad company). They were extremely polite, knowledgeable and diligent helping me get set up and dealing with issues caused by ATT. Can’t thank them enough.”

2.9 Average155 Reviews

Cell Phone Stores in The Nearby Cities