January 2022 by george hana
Awesome customer service, quick easy in and out with my rental. Car was exceptionally clean with a full tank of gas. 10/10 would recommend.
November 2021 by Joan Cox
I was renting a car over the Thanksgiving holiday because my car had been totaled. My insurance company, USAA, set me up with a car from Enterprise. The service rep, Paul, was professional, personable and quick. The car, a Chevy Malibu, was clean and very comfortable (heated seats and safety assists). Under the circumstances, this is the best possible experience I could have hoped for.
September 2021 by Derek Kurtz
Thought I was paying 19.99 for the entire rental... turns out that it was 19.99 a DAY! Would never have bought it as insurance was paying for rental. 480 dollars! Corporate is getting a call and should coach their employees on effective communication. Wouldn’t recommend
August 2021 by Mr. Marcus
Old management was not great. Brad is there now, extremely helpful and took care of everything. No issues, smooth return, good w/ his communication and explained everything thoroughly. First time I've given any review to Enterprise, typically I get mundane or below average service... Brad was on top of his game for my case!
July 2021 by Chinmay Sawant
Horrible experience. Tried to book an enterprise with an international drivers license that was valid but they were not ready to hand over the car. Showed them the article from enterprise website where it says it's allowed to rent a car on an international license. The guy was not ready to co-operate and did not give me a car. They should hire people who are aware of the laws and not just some high school drop outs who are there to pass time and make some quick money.
July 2021 by Jake Sizemoore
Reserved a 7 passenger vehicle with a confirmation - made plans , only to be told sorry A reservation and confirmation do not guarantee a vehicle for you. No heads up no warning we just showed up to pick up our vehicle and were told there was no vehicle. Poor poor customer service at this location
June 2021 by James Treadway
I return my rental car and it was very courteous helpful I would do business again with this Enterprise and I love this location it felt very peaceful enjoy your day let Enterprise give you a piece of mind and relax?
June 2021 by Brian Reiley
Outstanding customer service. Fast, friendly, loved the car. In fact, I dropped the car off today, was going to UBER home which was only three miles away... Without hesitation they offered to take me home. Very courteous. I'm so to rent a car again next week. They get my business again.. without hesitation!
June 2021 by Abu S Chowdhury
I got confirmation email after I booked online but the branch manager called me and said the car (premium SUV) I reserved is not available. I was shocked and called enterprise customer services and they also mentioned reservation is not guaranteed. Which is terrible from customer standpoint. Why do we book hotel and car if not available whne arrive!!!Also I was charged for over mileage. 3 days SUV I drove 575 miles. They Say it comes with 150 miles a day. 3 days reservation only covered 450 miles so I had to pay for 125 miles. Basically almost $300 a day for only 150 miles limit. That was terrible experience.
June 2021 by Alvin Koch
I have been a customer of Enterprise for more than 10 years. I have rented vehicles privately, and for business purposes. I have, at times, used customer service to extend my rentals. I have even, on one occasion, had to to utilize the emergency services of Enterprise. The customer service has always been top-notch. Always. My recent experiences using the Novi, MI Enterprise have been no exception. I have on the last three rentals, been fortunate enough to have Kayla Rogers handling my 'Enterprise Experience". She's knowledgeable, helpful, professional and she remembers what's important to customers; a credit to Enterprise in every way. She provided the customer service I've become accustomed to from Enterprise. People like Kayla are the face of Enterprise. Well done!
June 2021 by Angela Lee
I recently started visiting this location and have worked with Emily M on my last 3 rentals. She makes the process easy all while being thorough, fast and professional. This will be my location of choice going forward!
June 2021 by Jeff Alan Lee
Quick easy and professional. Kayla was especially wonderful and helpful.
May 2021 by Sophia Valdez
Dylan & emily gave the best customer support they went beyond helping me and getting me into my car the best Enterprise location I have ever been to their customer service is absolutely outstanding you could definitely tell that they care about their customers the only location I will go to
March 2021 by Jeremy Vibber
Accidentally charged me for unnecessary insurance, but it was promptly fixed. Will do business with them again if I'm in the area.
March 2021 by Alvin Spencer
Kayla Rogers was absolutely fantastic to work with and is a world class individual. I was in a sticky situation with my travels and Kayla was able to accommodate all of my needs. I work with car rentals very frequently and have never received the level of service that she provided. She exceeded my expectations and I would highly recommend.
