Casper - Twelve Oaks Mall is a highly praised bedding and mattress store that provides excellent customer service and quality products. Customers have consistently highlighted the knowledgeable and attentive staff, such as Luis and Jennifer, who go above and beyond to ensure a satisfactory shopping experience. Many reviewers have expressed their satisfaction with the Casper mattresses, praising their comfort, support, and ability to alleviate back issues. The store's staff is commended for their patience, willingness to answer questions, and for not being pushy, allowing customers to make informed decisions without feeling pressured. Customers have appreciated the wide selection of mattresses, including hybrid options, and the opportunity to test them out in-store. The store's attention to detail and dedication to meeting the individual needs of each customer have been consistently highlighted, with reviewers noting the staff's efforts to find the perfect fit for their requirements. Overall, Casper - Twelve Oaks Mall is a highly recommended destination for those in search of a comfortable and supportive mattress, accompanied by exceptional customer service and a hassle-free purchasing process.
Just bought my first casper mattress! Luis and Abby were so helpful. Can’t wait to sleep on my new mattress
March 2025
Went in the store, with an idea of what I wanted, Luis was super helpful, found an additional discount (if I signed up for email) and went over and above in loading the mattress in out car. Thanks for an easy transaction, Luis.
March 2025
My boyfriend and I were looking for a new mattress for our back pains and Jennifer Jenkins helped us find the perfect one! She was amazing, super helpful, very sweet, and made the whole process very smooth! Definitely recommend shopping here!
