“Mike was incredibly helpful in helping us choose a mattress and base. He was very personable and knowledgable. He is a very conscientious seller. He is not going to recommend a product unless he believes it is a responsible recommendation with the best interest of the customer in mind. I would highly recommend going to see Mike at the Novi store if you're in the market for a new mattress!”
“Highly recommended. Personable experience. Patrick really helped me out and made me feel comfortable in the process of purchasing my new mattress without feeling rushed. I came back in the following day and he still remembered my name. That to me really stands out.”
“Luis the store manager at the Twelve Oaks Mall Casper store in Novi, MI is amazing! I was looking for specific king bedding that wasn't available at his store. Luis went over and above to arrange with Chris, manager at the Rose Park Casper store in Pittsburgh, PA to contact me with the inventory I was seeking. As a result of both teams working together I received the merchandise I was looking for delivered to my home. It's very difficult to find anyone in retail these days to provide exceptional customer service. Luis and Chris showed me that there are still unicorns in the universe. Thank you Luis and Casper 12 Oaks Mall, Novi, MI!”
10AM - 5PM
42200 Grand River Ave, Novi
Mattress Stores
“Randy was great. I am so pleased with my new Bradington Young Chippendale leather chair. Quality at a great price. Great delivery. So glad I stopped and shopped at McLaughlin's.”
“Rayma was an outstanding associate…answered all of our questions, was very friendly and professional. We purchased the chairs and tables last Thursday and took delivery at noon yesterday. Delivery men (Brandon was the lead) were also accommodating, friendly and professional. The delivery tracking system is awesome. The whole process was seamless and stress-free.”
“Although we have not yet received the mattress staff at Sleep Number store were incredibly helpful and working within the budget that we had to find the best mattress selection for us. I am so glad we went back for another Sleep Number. Door is clean and the staff are masked everyone social distances and takes precautions.”
“The store displays are beautiful, rich selection and diversity. Troy helped me browse and pick the perfect sofa. Great customer services and the sofa was delivered 2.5 days later.”
“Walked into the store looking for a new living room set. Found exactly what I wanted with no pressure from a salesman. Adam introduced himself and checked in periodically until I was ready. Even my 16 year old son said ‘Why can’t every employee be like this?’. Liz helped me through a very painless check out and I left extremely satisfied. Thanks Adam and Liz for a great experience!!!”
“I had bought a sofa from Bobs but it was too big for my living room. I’m returning it and so we went back to see another sofa we liked…It’s beautiful and just right for our craftsman cottage and comfortable and so we bought it right away.The staff couldn’t be more helpful w the exchange and supportive.Especially Janine and the manager Austin.Thank you”
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
“Austin was really helpful, and knowledgeable in evaluating the different mattresses(was assessing exchange within 90 day), and nice home & travel pillow! Tempur-Pedic always a good investment!”