“Jen and her associate today were extremely helpful, and genuine and made my day a lot better considering I had to get a new phone. It’s refreshing to just find real people who actually care about their job. I would recommend going in this store to anyone!!”
“I called my local Hartland store because I needed help to change my plan. As when i called the 800 # it was awful one automated system to another to a chat on my phone and I got no where snd became very frustrated. I called local Hartland store and they were MORE than helpful. He walked ne through the process and boom done! I highly recommend the Hartland Verizon store!!!”
“Haylee was amazing and very patient with helping me set up my account. Even if this location is out of your way I would highly suggest going here just so she can help you.”
“I went to the Wixom store on Wixom Road. Robert took care of my problem. He listened and shared information with me as well. It was good to know that I could do what was told to me. Great customer service and my favorite store! Thank you Robert!”
10AM - 7PM
320 Town Center Blvd #2, White Lake“I needed a new phone and Garrett at Verizon was just as professional, helpful, and kind as he could possibly be. He made the entire experience so easy for me (I sometimes have trouble with technology). It was an absolute pleasure to go through this process with his help.”
“Great experience all the way around. Cameron greeted me and made sure my time there wasn’t wasted. Answered all my questions and I was able to make the right purchase. While we waited on the phones to merge information we had great conversation to pass the time. He was able to take care of multiple customers as well. I recommend this store to any and everyone. Thanks again!”
10AM - 8PM
26050 Novi Rd, Novi“Great service, fast experience getting a new phone when mine died—thanks, Travis! Watched him have to deal with some irrational “customers” & he did as well as anyone can in that situation!!”
“I went in the store to change phone carriers and get their home internet services. Chase assisted me with everything taking almost 2 hours of his time to get me squared away while still assisting other customers at the same time. This is the only metro location I have used or will ever use. If you want a true customer service experience go see Chase and crew. Thank you again Chase for the great service and experience.”
“Steve always makes time to help with any issue that you may have! I've never been so well taken care of from any salesperson/business owner in more than 30 years. I'll not shop anywhere else for my mobile needs!!”
“Steve is the best if I could give more than a five star review I would. I promise you will not be disappointed. I've been coming here for over 4 years. He is number one!!! Customer service is his expertise!!! Also he's completely honest, If he can save you a fee he will find the way to do it. If it's possible.
Thank you so much, I will,
Always come to the south lyon location.”
“Wanted to thank Henry for great customer service, he went out of his way to explain my options to replace my phone , took the intimidation out of the process, I have been a sprint and now T-Mobile customer for over twenty five years, my next upgrade will be here! Great job Sir! Helped me out”
“Trey was super helpful! I went into the store after hearing that I would potentially need to buy a new phone - and trey was able to fix the issue within 5 minutes. And with a smile! Thanks.”
“Yesterday I went into the White Lake location I needed to buy a new phone. I was worried that I didn't have enough time to get a get a new phone because 8 mouths ago I got one and it took an hour and a half to get it. So I went into the store told Marissa my situation told her I had to be to work in less then an hour can u help me. Marissa had me done fully setup in 35 minutes. The customer service is amazing. Thank you for the help you did amazing.”
“Had great customer service here from the whole team. The manager Matt was especially helpful. I had an issue with another Verizon store that would not give me the time of day, but Matt went out of his way to help me. Thanks again for the great customer service!”
“Excellent experience this evening. Had an iPhone 12 Pro Max to trade in. Both of the employees who helped us were very helpful. I had many questions and a couple complicated requests, everything was answered or fixed by the team. Ended up trading in the 12 for a 15 Pro Max, the team set up the new phone, put the screen and camera protectors on for me, and got my phone completely ready. I was able to use my phone as I walked out the door!Highly recommend this location!!PS- Bonus: if you need to wait for your data to be transferred or family to make a purchase they have a couple comfy chairs and direct tv set up. :)”
1:00 - 8:00 PM
27100 Wixom Rd, Novi“I had a great experience here! Went into the store with one phone issue and left with my entire account-phone, internet, tv-updated, and my bill lowered significantly. Karley definitely went above and beyond to work with me and she did it with a smile. I highly recommend this store!”
“I recently had the pleasure of buying an iPhone 14 at the Verizon store in South Lyon, thanks to the exceptional help from Christian. From the moment I walked in, Christian was attentive and knowledgeable, guiding me through the selection process with ease. He provided detailed information about the iPhone 14’s features and helped me choose the best plan to complement my new device. Christian’s friendly and professional approach made the entire purchase experience seamless and enjoyable. I highly recommend seeking out Christian at the South Lyon Verizon store for any of your mobile needs!”
“I needed a new phone. I told them that I didn't want to spend a ton of money. They steered me in the right direction and I love my new phone. Awesome customer service.”
“Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.”
10AM - 8PM
26285 Novi Rd, Novi“Had Verizon switched 10 yrs ago love T-mobile no problems what so ever!! Verizon’s charge was different every month, T- mobile’s is the same, I’m budgeting much better now! No issues with service at all!!”
“I recently purchased a HDB8X for OTA Television. I am so pleased with the setup. The Antenna is manufactured sturdily built, simple to put together and Install. I was only receiving about 20 Channels with my previous setup. I also purchased a Winegard LNA-200 and Coax. Now I receive 73 Channels. I'm ecstatic, It's just put together on the tower not even erected to highest point. Wow!! Once the installation is raised and rotatable I expect I will get even more stations.”
“My husband and I are very much satisfied with the switch over to T-mobile. The store representative was really great on suggesting which plan and phone would best fit my husband and I. Will definitely recommend this store to friends and family. T-mobile home interent is also great in my area, better than Comcast for sure. Thank you for being really patient with us.”
“I decided to switch from AT&T because, after moving from the DC area to Michigan a few years ago, I found I rarely had more than one or bars in this area. The folks at this T-Mobile store helped me set up an app that gave me access to the T-Mobile network for a couple of months to test whether their network really was what I wanted. When I came back to make the switch, they answered all my questions and gave me a price that was 30% or more cheaper than AT&T (and with rebates for switching). It took some time to change over each of the lines (the kids are in different states), but we got it all done and no one has had any complaints. I’d be happy to go back and work with the Milford T-Mobile folks again.”
“I went in late, to see what offers were available on new iPads. Hector and Julius took time with me to get me the right product and the right plan... They even looked at my bill, pointed out some things I could change to maintain the same service and lower my monthly payment! Thanks a lot!”
“I like this T-mobile excellent customer service!!! They are also very well advance in any issues you have with your phone .The Manger Shavon is the Best Ever very knowledgeable ! If it wasn't for her I don't think I would Still be with Tmobile !!”
“Major shoutout to Robby and Drew for helping me with my wild phone situation. They were so kind, understanding, and helpful while trying to piece together this crazy situation involving my bill and a work line, that was screwed up at the south Lyon location. I can’t thank them enough! Fantastic employees and were able to help me lower my bill, and provided me with several options moving forward regarding my situation. Come to this location over south Lyon!”