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December 2023 by Marianne G.
I came here to check out a used car that I saw online. The salesman that responded back to me by email wasn't in, but another employee, Olivia, helped me instead.She was very friendly and helped me with getting the figures for the car, taking it for a test drive, and trying to align me with any other car within my needs. Upon leaving, she wasn't pushy or hounding.Good place to check out for sure.
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October 2023 by Matt Bayes
We were traveling back from a camping trip in Ludington when our 2007 Sequoia died on US31. We towed it to the store, not knowing what to expect since we were still about 3 hours from home. I work in the automotive business so I have heard horror stories. I didn't know what to expect, but I was pretty sure my fuel pump was bad and it was going to be a $1500 repair and take several days. We left the car with them and went home. I received a text the next morning saying that my car was in the shop being diagnosed, and then a few hours later I was informed that it was a couple of broken wires and the repair was less than $400! Jeremy and everyone we were in contact with was great! We picked it up the following day and it runs perfectly. Thanks so much for taking a bad situation and making it just a little better!
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October 2023 by Chuck Webber
Awesome customer service! It's always good, but they went beyond good service today. I drove there for an oil change and tire rotation. My tire rotation was due for my free tire rotation. My oil was only at 5000 miles. It's free every 10,000. I decided to pay for the oil change, as I do for every other oil change, at 5000 miles. As I started to turn the vehicle over, I realized that I forgot my wallet. I apologized and started to get back into my vehicle to leave. They didn't let me go and did the full service for free. I didn't expect that. In fact I had a hard time accepting the service for free.They have Christian literature available, throughout the dealership. They don't talk about it, but they sure do show it in every aspect of the business.I appreciate all the kindness and concern, that everyone showed me today. Thank you !!
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October 2023 by Kate Lucas
Jim at the Toyota Service shop is amazing! I had a leaky drain plug and he got me in and had it fixed in under 30 minutes for FREE! He explained everything along the way and showed me the problem. I wish I could remember the mechanics name, but the whole team there is doing it right!! Highly recommend.
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July 2023 by Yadi Dearest
Unorganized and unprofessional. I was told when I purchased my vehicle that I got free oil changes and also received a letter in the mail recently (even though a bought my car there a couple years ago) reminding me of the benefit. I set up an appointment double checked with the person scheduling it that it would be free. I got there just to be told that they have no idea what I was talking about and I would have to pay for my oil change. But just finding someone to check you in was uncomfortable. There were 6 people just standing there and no one helped me check In or even greeted me. I had to go ask the random people in the garage for them to push me off to someone else and then that person just ignored me. Until she walked over to my car and got my VIN.
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July 2023 by adam brandel
Used the parts department. The gentleman on the phone was pleasant and helpful. Found the part quickly and had next day pick-up.The part was on time. Got the promised phone call. Picked up the part in person. The salesperson was very friendly. It was the right part on time, the first time. Can't ask for a better experience.
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June 2023 by Suzann Bacon
Very pleased, used my bumper to bumper program to get scratches buffed, also 1500,00 miles check up, went smooth and short, happy me!
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June 2023 by Jenny Edwards
Shout out to Jacob and Toyota of Muskegon. We were on vacation and had a piece of metal dragging on the road. He analyzed the problem and took care of it. We really appreciate his help!
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May 2023 by Larry Weaver
If you want a new vehicle ask to talk to Alex he'll get you the best deal if you need your vehicle serviced talk to Larry you will get your vehicle fixed for you or get the scheduled maintenance done I love my little Toyota Tacoma I bought that truck brand new in 2016 it has been virtually trouble-free knock on wood and it just now turned 100,000 miles
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April 2023 by Nick Scott
Pretty bummed that they advertised free oil changes for life on the listing for the car I purchased from them, but turns out I do not get free oil changes. Seems dishonest to me.
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February 2023 by Ed Maloney
The sales staff seemed nice, but is terrible at communication, didn’t seem knowledgeable in the the entire process and back peddled a lot. They where extremely slow to work with when making the purchase. If it wasn’t for connivence of location and waiting 6 months to find a vehicle we would not have purchased from this dealership.
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February 2023 by Larry Hathaway
Had some work done on my Tundra and they got leaves into my heater , I told them about it, and they took care of it for free..The place is pet friendly too. And had a place for my baby to play ♥️
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February 2023 by Guy and Rhonda Reece
Poorest service ever experienced. Sales force will hide damaged vehicles from you. Not to be trusted.
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January 2023 by Chrystyna Alexander
Whatever you need done on your car, you can expect trained knowledgeable experts to do the work. Above all is their outstanding customer service!
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November 2022 by Ethan Nayback
Quality service every visit. They take care of the customer and vehicle.
