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“Have been there to help repair my car on a budget a few times now everything has worked as described and came at 1/4 of the cost of the new part which is especially nice when fixing up high mileage vehicles”
“Right place, right stuff, right crew.
Needed several items done on my horse trailer including wiring issue. Mike and his crew had it all done, as requested ,and for fair price. Wish I had discovered this place long ago!”
“Just wanted to give a shout out to one of your young employees, John, who helped me locate the ridiculously hidden oil cap on my Acura only to discover that my oil was very low, as well as my coolant. He took care of all of it for me and was very polite and helpful!”
“Went because the check engine was on in my vehicle, Cory helped us out. He was very attentive and gave all the info we needed. He offered great customer service , Cory is a great example of a caring and compassionate employee.”
“Lee's collision has been accommodating and professional in every aspect with my vehicles. From the initial estimate to final completion Lee has worked with my present insurance Co to make sure the repair was handled with care in a timely matter.”
“3rd party experience only, gotten many a product from here for all various types of projects, and know that even though I haven't personally been in the shop, they're the people/place to go to around here for seriously...anything...battery. Because if it's not on hand(but usually is) they will get it quick, like 24 max 48 hrs. Everyone I know who did do the actual in person impromptu walk ins, their customer service is retold as usually impeccable, and casual. Support local biz too right?”
“I bought an alternator yesterday in Grand Rapids. Colin went above and beyond, helped me change in the new alternator and was incredibly helpful getting me back on the road. Super thankful and appreciative”
“I went into the store 3 times today. The 2nd 2 times were due to the Amazing Customer Service I received from Amir. He was friendly, knowledgeable and very helpful in finding exactly what I needed. I will absolutely shop here again for all my Auto needs. Thank you SO much Amir!”
“This business is bye far the best when it comes to courtesy,they are amazing worker's and mechanics,I only bring my car here and it's fixed within a reasonable amount of time and cost.tyler and his dad are the only people I bring my car to for a reason.”
“Please note..all of the "owner" comments are not from me, Tony, all My customers have been with me forever, people are childish when they think comments are going to affect my relationship with all or any of My faithful customers.......”
“Absolutely love it here I’ve been coming here with my dad since I was a kid, sitting in the parking lot waiting for the day I could go in, now anytime I need a part this is the first place I go, they have almost any and every vehicle you could think of and they are so generous with their prices! They also sell tires and mount your tires on your rims & balance them which has saved me so many times! Will always suggest Spragues!”
“The best place for parts in town. Usually the lowest prices and usually have the parts you need in stock, even uncommon parts no one else keeps in stock. The only reason I didn't give 5 stars is because I'm online trying to find a part and there is no option for vehicle make/model or part you need. Todd and the crew are great, they are helpful, knowledgeable and offer helpful tips to aide in your repairs. Fortunately I haven't been in for parts in awhile, but unfortunately I need to now and I'm unable to check the availability and price online so I'll have to stop in. The website could be down for updates or something? Maybe it's not user friendly? But I recommend you give them a call and compare the price, quality, and warranty on your next project? You might be surprised and you won't find friendlier service anywhere in town than you will there. Before the web this store would have gotten A++ rating, it is Worthy of 5+ stars.. You'll agree if you give them a call ...”
“After shopping at several other similar places I have to say, they have the better prices and products and my husband is a mechanic and his shop prefer them as well.”
“I have worked with many different NAPA stores, all across the state. The Laketon Avenue store has the most helpful group of people I've ever done business with. The counter staff is fantastic. The delivery drivers are prompt and helpful. In a time where customer service is a lost art, these folks remember how to create loyalty with customers. Thank you.”
“Every fall, I go to Auto Body Clinic to get a clear coating paint protector on my car. It is the best thing to do to keep the snow, slush and salt off and protect my car from winter weather damage. Mark is not only friendly and courteous, he is the best at applying this coating. ?????”
“From what I experienced with the 2 times I, personally have dealt with them 1 in person 1 over the phone. Very polite,courteous, and went out of they're way to make sure I got what was needed. Thank you! For what you did for me, don't stop that kind of customer service.”
“Super helpful support from the staff over the phone to track down some hard to find replacement parts. Went above and beyond what I would have expected and prices were very reasonable. Thanks again and God bless!”
“Y'all are awsome. Only place in town that had what I needed. If you can't find it anywhere they probably have it. Price was great as well. Polite friendly and was able to understand and describe my part over the phone in order to save me the drive if it wasn't the part I was looking for. FYI it was the correct part and worked great”
“I came here to check out a used car that I saw online. The salesman that responded back to me by email wasn't in, but another employee, Olivia, helped me instead.She was very friendly and helped me with getting the figures for the car, taking it for a test drive, and trying to align me with any other car within my needs. Upon leaving, she wasn't pushy or hounding.Good place to check out for sure.”
“Got some parts here today, nice people. Parts puller guy was very friendly and cool, I appreciate his help loading and thank you for the deal on the parts! You guys saved me a lot”
“I had the absolute best service today from the most knowledgeable and helpful salesman Mike! Thank you so much for going out of your way to insure I got all the correct lights and fluids for my Ford Flex!!! You not only went over and above to insure I got all the correct parts and fluids but you even took out my old bulbs and went as far as to replace my old bulbs for me!!!! Now that’s costumer service!!!”
“The employees are friendly and helpful, prices seem better than other auto parts stores in the area. They have a good supply of merchandise to cover what you need..”
“Great place. Worked with me around my busy schedule. Tuned my truck to run exactly like they said it would. Anytime I'm in the area they have my business!”
“I took my car in to get fixed after an accident they got it done promptly fast and accurately and I if I have any further issues this would where I would bring my vehicle I would give you 10 but there's no option”
“Tom and the whole team are knowledgeable, professional and kind. I have got parts from them since 2002. Everyone I send to them say the same thing. Fair and honest”
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“My Yukon was hit in a parking lot leaving my white bumper looking pitiful. Josh was so quick and awesome to get me an estimate and had a cancellation so he got me in sooner than my booked date as well. I had my car back same week I dropped it off! It looks brand new. Their communication is great and work ethic is awesome. Thank you so much!!”