The Hampton Inn & Suites Lansing West is a well-reviewed hotel that offers a comfortable and enjoyable stay for guests. The rooms are clean and well-appointed, with firm and even mattresses and well-appointed bathrooms. The staff, particularly Diane and Gale, are praised for their exceptional customer service, going above and beyond to ensure a pleasant experience for all guests. The hotel's amenities, such as the warm and clean pool and hot tub, are also highlighted as a great feature, especially for families with children traveling during the winter. The free hotel breakfast is described as "absolutely amazing," providing a great start to the day. While a few minor issues were noted, such as the default TV channel being set to CNN, the overall experience at the Hampton Inn & Suites Lansing West is overwhelmingly positive. Guests appreciate the friendly staff, convenient location, and clean and comfortable accommodations, making it a great choice for both business and leisure travelers.
Diane is nice, she went above and beyond to make our stay pleasant every host should conduct business the way she does!!!?
April 2024
Room wasn't ready? No communication with the managers got the run around one said one thing the other said something different was verrry disappointed ?
April 2024
Great place to stay, very friendly staff. Open space next to lobby was relaxing.Rooms: King suite was very comfortable
