Crowne Plaza Lansing is a great hotel with wonderful staff. Rooms are clean and the beds are comfortable. The restaurant and bar are both fantastic, offering a variety of delicious options including gluten-free and vegetarian dishes. Guests often find the food to be excellent, and the breakfast buffet is highly praised for being fresh and satisfying. The staff is friendly and helpful, going above and beyond to assist guests. Service is attentive; for example, shortly after check-in, staff checked in via text to ensure everything was fine, and cups were delivered quickly when requested. The hotel is quiet, even with sports teams staying there, making it a peaceful place to stay. The rooms feature beautiful views, and amenities like a microwave and fridge add convenience. The business center, gym, and pool provide great ways to relax and destress. Guests appreciate the friendly atmosphere and the helpfulness of staff in all areas, including the kitchen and cleaning staff. Overall, Crowne Plaza Lansing offers a comfortable, welcoming experience with excellent food and amenities, making it a highly recommended choice for visitors.
The best customer service that I have ever received from a hotel. Everything about my stay is excellent when I visit.
March 2026
I took students from Youth and Government class they stay three or four days. I either take them or I pick them up. Nice place. I’m a school bus driver for Union City Community Schools.
February 2026
The customer service from Nick was great he needs a raise
