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“Our experience at the Kentwood store with Paul was amazing. Prior to going to the store, we were extremely frustrated by our experience with ATT’s phone customer service and were ready to leave ATT. Paul’s care and the time he spent understanding our needs made all the difference.”
“Fantastic ! ! ! We wanted to switch to Boost to get away from our LARGE monthly bill with another provider. They went out of their way to get us fantastic Smartphones and an excellent plan! I highly recommend these guys! Thanks for everything!”
“The workers had greaaat customer service both kevin and Yaz! They answered all my questions and was very patient . They helped my family get phones and connected. We were new customers switching over from onother carrier. I would recommend anyone and everyone to work with them. And the great thing was they wasn't pushy on trying to upscale. They listened to what we wanted and needed. So thank you so much.”
“I like the place and Marta she is so kindness and nice to all the customers.I like to share to you the nice place to buy your phone. Again thank you Marta for you service.”
“I believe the guy who helped me out's name was Dewine. I hope that's right. Anyway, he was great. Super helpful and fast. Great customer service overall. I would highly recommend this location!”
“I had the wonderful opportunity to be assisted by Erica!! She was extremely helpful in assisting me purchase a new phone! She was knowledgeable informative patient and kind! She made my experience pleasurable and pain free!! Thank You Cricket for hiring great customer service people like Erica!!”
“Update: I wanted to update this as Jason did call back and confirmed he got everything fixed, thank you.
Went in to have an issue fixed with my account , Jacob and Jason are the store managers at this location and don’t trust anything they tell you because they lie and never do what they say there going to do. So far I can’t trust anyone that works for T-Mobile in store or online. I really don’t recommend T-Mobile because if you have an issue it will never get fixed.”
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“Only used this location for over a decade due to their expertise, and discovered during current visit that it is no longer an "authorized" dealer. Luckily, Ivan was working, and was as friendly, knowledgeable, and helpful as the previous staff. Plus he was bi-lingual. I was so disappointed to learn that my long-trusted communications provider was done, but we had a candid, honest, professional conversation about the fall-out, as I replaced my phone/accessories at my expected price. Thanks, Ivan! Nice job!”