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“Our experience at the Kentwood store with Paul was amazing. Prior to going to the store, we were extremely frustrated by our experience with ATT’s phone customer service and were ready to leave ATT. Paul’s care and the time he spent understanding our needs made all the difference.”
“Fantastic ! ! ! We wanted to switch to Boost to get away from our LARGE monthly bill with another provider. They went out of their way to get us fantastic Smartphones and an excellent plan! I highly recommend these guys! Thanks for everything!”
“I believe the guy who helped me out's name was Dewine. I hope that's right. Anyway, he was great. Super helpful and fast. Great customer service overall. I would highly recommend this location!”
“I had the wonderful opportunity to be assisted by Erica!! She was extremely helpful in assisting me purchase a new phone! She was knowledgeable informative patient and kind! She made my experience pleasurable and pain free!! Thank You Cricket for hiring great customer service people like Erica!!”
“Only used this location for over a decade due to their expertise, and discovered during current visit that it is no longer an "authorized" dealer. Luckily, Ivan was working, and was as friendly, knowledgeable, and helpful as the previous staff. Plus he was bi-lingual. I was so disappointed to learn that my long-trusted communications provider was done, but we had a candid, honest, professional conversation about the fall-out, as I replaced my phone/accessories at my expected price. Thanks, Ivan! Nice job!”
“I like the place and Marta she is so kindness and nice to all the customers.I like to share to you the nice place to buy your phone. Again thank you Marta for you service.”
“I can't remember the ladies name who worked there this week at the location that helped me. She is petite and Hispanic, she basically was an angel in disguise. She truly saved my life that day. She helped me get the phone I wanted and made EVERYTHING run smoothly for me. I can't tell you how much I appreciated her explaining to me how things worked. You usually don't get that level of service from other places but she is a true gem. I wish her and her family the best of luck no matter where she relocates to. She is phenomenal! Thank you ?”
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“Went in and met with Lee, did an amazing job getting me the help I needed, went above and beyond to help me I left there Happy he helped me and was so willing to go the extra step.”