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“Stopped by the Kalamazoo Ave. AT&T Store today(10/29), with a technical issue that none of the other AT&T Businesses could seem to help me with. To my surprise I was met by two very nice AT&T Employee's that were working at this store named Linda and Brandon. By the grace of God they were able to resolve the billing dilemma that I was having. These two worker's really worked well together, were extremely professional and honestly couldn't have been more helpful. I honestly don't think I've ever had better phone service in Grand Rapids since moving here almost 10 years ago. HIGHLY recommend this place!!!!”
“Joey, at this AT&T store, was absolutely outstanding. He was friendly, knowledgeable, and genuinely took the time to make sure everything was explained clearly and handled correctly. You can tell he truly cares about his customers and runs the store with professionalism and integrity. The entire experience was smooth and stress-free thanks to him. Highly recommend this location and especially Joey if you want top-notch service!”
“It’s not often I’m both impressed and surprised, Zac runs a great operation downtown! Good prices, knowledgeable, and friendly. Great selection of electronics, if you’re ever out and about downtown during the day, give him a visit.”
“Tommy was super helpful! He spent all the time with us that we needed. We got a great phone for free, and he helped migrate the data from the old phone. We are very satisfied.”
“Justin and Christian are exceptional professionals who assisted me in resolving my home internet issues. They also facilitated a new promotion offering a 20% discount with my additional service. I appreciate their support.
AT&T 28Th St SE, Grand Rapids”
“I went to talk to Philips an AT&T store and it was quick it really resolved my problem because he got all the people sometimes new you don't know what he's doing the guy Felix it was quick to resolved my problem quicker I recommend the store to everybody go to the store looking for the guy named Felix have a good day”
“Very quick turnaround. Returned it to me under the estimated timeline and the PS5 worked great. The price was very high, but I don't really know what HDMI port replacements go for.”
“Always a great experience stoping by this ATT store for all our phone needs and Internet way more than the store done at 44th st Always rude and not patient with customers”
“I accidentally broke my phone screen by dropping a tool on it when fixing my car. These guys helped me get fixed up so fast. My phone is a crucial part of my job, so I asked if they could fix it same day and they said YES! Within a couple of hours of me dropping it off at 4:00pm on a Saturday they had it ready and good as new! I have never had better service! If you need your electronics fixed, go to these guys. Thanks again for helping me, you've earned a lifelong customer who is going to recommend you to everyone I can!”
“I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?”
“Filiberto was excellent! I will not go to any other Boost retailer.
The service at the location is 5 STAR everytime.
Filiberto is very knowledgeable and very professional.
I will drive all the way across town to get service here.
Absolutely the best Boost technician ANYWHERE!
HANDS DOWN!!!”
“Troy is the best !!! He always fixes my problems whenever I am lost and need assistance … he is also very patient and very kind and concerned !! The other staff here is good as well !! I am so thankful they are right down the road to me!! I would totally be lost. They have been like this from the very beginning years ago. Thank you so much my ATT team and esp Troy !!!”
“Outstanding experience!- we left T-mobile after being a long time customer as they are going down hill and the store in BC has especially horrible customer service. We stopped in the Verizon store on 84th with lots of questions and the team spent a ton of time with us and felt like they really value and take care of their customers. Highly recommend this store. So glad we changed!!”
“I had thee most amazing experience in this location! The employee Andie (I hope I am spelling her name correctly) went above and beyond to get me and my needs taken care of. I have not had many positive experiences in phone stores, but she made my day so much better! I can't thank her enough for everything. I definitely recommend checking out this location and getting the assistance you need from them.”
“Mica was the most helpful and professional employee. She told me how to get a phone only plan and helped me understand how to get my new phone set up. She was very helpful from Thursday evening when I stopped in for some help, to Sunday when I came in with my new phone. The store has no AC, and was very warm, but she didn't complain, just helped me with everything I needed. Thanks Mica!!”
“Truly helping. Honest workers if you know your stuff so they wont convince you of getting somthing you dont need but thats what most phone companys do or tell there emopleess to do”
“Tony and Colin are the sharpest tech guys I've ever met. These gents not only know everything about technology, they were patient with me and taught me how to do everything I needed. Helped me get wifi too”
“I love the place , I got an iPhone at a good price and I love it , I recommend coming here for good deals and kind establishments ? thank you boost people ??”
“My ipad air screen was not working. It was cracked, I Brought it here to see if it could be fixed. They tried a couple of easy, non-invasive techniques first which, did not work but I appreciated anyway. When they finally had to replace the screen , they did so in less than one hours and for a reasonable price. I would bring my ipad back here to be serviced again.”
“Scott is the best person when it comes to knowing about phones or devices... Store is always clean neat and organized Best overall service from a boost mobile store”
“The sales lady when I visited yesterday and today I think her name is Rosie was extremely helpful and very friendly had good suggestions and really really help me out I'm an old guy so I needed that she should be the manager if she isn't I don't know how much she makes but I think she needs a pay raise more employees should be like her”
“Drove all the way here only to be told they were out of Sim cards. Frustrating! But besides that the lady was friendly and when I was here before they were very kind and helpful.”
“Went into cricket this morning for a couple phone upgrade and was greeted with the best customer service by Maggie which is rare these days, keep up the great work Maggie you are amazing”
“Came in to replace my phone that broke, Claudia was working and helped me out big time, I was very very happy with her customer service, she had the same model of phone that I had and was looking for. 10 stars for her no doubt.”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“Adrian the store manager is a total G. Super helpful/knowledge/quick, educated me on some things I didn't know. I recommended this store over others in the area. Got new phone with free max for $117 out the door. Good camera and operating system ?”
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“Went in and met with Lee, did an amazing job getting me the help I needed, went above and beyond to help me I left there Happy he helped me and was so willing to go the extra step.”